All the staff were focused on providing quality service. The room was first-rate and quiet. I love downtown Chico and the Diamond is located in the heart of it. The free parking is in a garage immediately adjacent. Be careful with the placement of the parking permit! One day ours was not placed exactly where it should have been on the dashboard so we were ticketed ($29). We did not discover the ticket until after we left Chico so we could not learn any details or contest it.