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“Good for business” 3 of 5 stars
Review of Sheraton Cerritos Hotel at Towne Center

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Sheraton Cerritos Hotel at Towne Center
3.5 of 5 Hotel   |   12725 Center Court Drive, Cerritos, CA 90703   |  
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Breakfast for 2 Included
Ranked #1 of 1 Hotels in Cerritos
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Good for business”
3 of 5 stars Reviewed April 23, 2013 via mobile

The hotel itself is nice and great if you are traveling for business. It has a decent business center and a small bar/restaurant. The rooms have been updated and are nice. The only complaint I had was that the shower head in my room was really gross. If the shower head was replaced, the rating goes up to 4.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, April 29, 2013
We are pleased to hear from another satisfied business traveler that the Sheraton Cerritos Hotel is meeting their needs. We strive to continually provide a welcoming environment for our business guests. We will be sharing your comments with our Engineering Department to research possible issues with the shower head in the room that you stayed in. Happy to share that our shower heads have recently been upgraded as per brand standard. We hope that your future business travel plans will include another stay with us.
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188 reviews from our community

Traveler rating
    67
    75
    33
    9
    4
See reviews for
43
27
20
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
London, Ont
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 23, 2013

Excellent check in – staff very welcoming and helpful - request for a high floor and king bed was met.
Excellent room – large, clean and comfortable – including desk and two armchairs with footstools.
Complimentary parking (pleasant surprise), but $10.00 per day for wi-fi. Complimentary wi-fi in the lobby.
Given a printout for the local restaurants and several were within easy walking distance.
Located in a safe neighborhood and a shopping centre is adjacent to hotel (Walmart, Kohls).
“Green” program – skip housekeeping and get a $5 certificate for Starbucks or other services.
Excellent business centre – workstations, printers, and a selection of office supplies, e.g. stapler, ruler, paper clips, etc.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, April 24, 2013
Thank you so much for your positive comments about your stay at the Sheraton Cerritos Hotel. We are always so pleased to hear that a guest enjoyed the overall experience and many amenities that our hotel and great location have to offer. We will pass along your kind words to our staff about the service they provided during your stay. We hope that you will be back very soon.
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Lakewood, California
Top Contributor
88 reviews 88 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed April 12, 2013

The hotel is nice, clean and well maintained. The location is convenient to the freeway, with numerous shops and restaurants and a movie theatre across the street. There is also a Farmer's Market (only on Saturdays) on the other side of the Performing Arts center (very close to the hotel). My room(Club Level 8th floor) was clean, beautiful and spacious, with all the amenities Sheraton has to offer- robe, comfy bed, free bottled water, etc. There is no club lounge but they give breakfast coupons. All of the above meets my basic expectations. It was an average experience and feel that the hotel has a lot of potential to becoming excellent. First, the energy in the hotel was flat. The staff were polite, cordial and efficient but did not show "personalities:
I did not experience any connection or friendly conversation from the front desk staff or restaurant. I did not use housekeeping service so cannot provide input on them. Overall, not a memorable Sheraton property for me.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, April 19, 2013
We are delighted that our hotel met your expectations. Many of our guests echo the same sentiment quite often. However, we are disappointed that we failed to make a positive connection with you during your stay. We pride ourselves on having a friendly and welcoming staff who should make each guest feel welcomed and connected. We take our connections very seriously. All employees wear a name tag which states each individuals’ “Connection” to global citizenship, team sports, or our local neighborhoods and tourist attractions. Our goal is that our employees and guests can connect to make a memorable guest experience.

We thank you for your feedback, and we will be sharing it with all of our staff. We are confident that on your next stay we will surpass all of your expectations and provide you with a very memorable visit.
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Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed April 5, 2013 via mobile

I was so disappointed with the paper thin walls and doors. Two nights in a row I had to listen to employees talking in the hall. It was at least 10pm and the housekeeping employees were in the hall, walkie talkies blaring, etc. I could hear everything. The rest of my stay was fine but apparently my room was in a high traffic area for housekeeping.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, April 19, 2013
We are terribly disappointed to hear that you were not satisfied with our hotel during your stay. We have taken measures to ensure that our associates use a more modulated tone and use their ear piece at all times when they are moving through the hallways at night. We welcome the opportunity to have you back and hope that you will consider staying at our hotel again in the future.
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Long Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 22, 2013

I travel a lot, am in hotels 80% of my life. In general I love the Sheratons, they are usually pretty good for your money. This hotel, is not. Service is lame, not enough help in the place, room service and bar food is terrible, never the same quality. How hard is it to fry a hamburger??. The bar and food employees in this unit are tops, but quality of food is not good. Hotel frequent club members receive free breakfast in most of the Sheratons, in this one the breakfast is very poor, eggs cold, pancakes cold, the bacon is totally the worse quality I have ever eaten. Mangement, take a taste of this stuff, come on I dare you. Turely when I have to stay there I drive to McDonalds, there breakfast is better quality, Just when you think nothing can be as bad as McDonalds food. It just seems like management should care, but interaction with management is useless, they do not care. Theis place could be a little gem, I guess the owners just do not care.

Room Tip: Room next to Elevators are noisy, stay away from them.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, April 23, 2013
We are terribly disappointed that we did not meet your expectations. We do thank you for all of your feedback, especially your kind comment on our bar and food employees being “tops.” As a part of the management team, I do take our guests’ comments quite seriously and want you to know that I do care that our guests are receiving top-quality prepared meals. We have a new Chef on-board who has been working tirelessly with our kitchen staff to change our menus and upgrade the quality of food service. We hope that you will consider our hotel again to experience the quality of service that the Sheraton Cerritos can offer.
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Rancho Cucamonga, California
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 25, 2013

We were only there for one night. Booked the room because it was close to the restaurant where we were attending a birthday party. I was quite surprised at how nice it was. The lobby was very welcoming with the water features. Staff was very friendly. Love the security - need room keys to access elevator.
The rooms were updated and very clean. The bed was awesome. Slept sound on their comfy beds. The bedding was very inviting. Nice goose down comforter. Bathroom very clean. Room was spacious. Love the two arm chairs with with ottomans underneath to put up your feet. Nice flat screen t.v. In two words: "very nice."

Room Tip: king size bed . . . was a big room.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Garden, Florida
Top Contributor
95 reviews 95 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 21, 2013

Recently stayed at this hotel for work reasons and was very pleased with the hotel itself as well as the staff.

The room was ready earlier than the regular check in time and that was a welcome bonus. The room was two doubles, as there were no kings available. No problem, it was just me.

The beds were extremely comfortable, with snow white duvet covers and full size, lush pillows. Having eight pillows was luxurious to say the least.

The free internet and free buffet breakfast (Starwood gold member) were great perks. The internet was consistent and reliable. The buffet breakfast, although exactly the same each day was substantial. The single complaint is the coffee. It's Starbuck's and I am so not a fan. I hate the bitter, burned taste of Starbuck's but it was made palatable with the addition of some lemon (treat it like espresso...).

The conference rooms were decent, if predictable. The chairs were better than most, and the mid morning and afternoon refreshments were fresh and nice (again, with the exception of the coffee).

Did have lunch one day in the cafe there and that wasn't so great, but there are many options within (a very short) walking distance so missing lunch or dinner in the hotel is absolutely not a problem.

The staff were very personable, warm and friendly.

The hotel was clean in all areas with no foul odors or other unpleasantness. I like the feature on the elevators that requires you to use your room key to access your floor. Makes for an added bit of security, and that is a nice thing.

If you need a good hotel in this area, the Sheraton is a good choice.

Room Tip: All rooms seemed to be quite good from what I could tell. Perhaps ask for a higher floor if you plan...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Drive, Cerritos, CA 90703
Phone Number:
Location: United States > California > Cerritos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cerritos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton

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