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“Comfortable, pleasant, quiet” 4 of 5 stars
Review of Holiday Inn Express Castro Valley - East Bay

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Holiday Inn Express Castro Valley - East Bay
2.5 of 5 Hotel   |   2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)   |  
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Ranked #1 of 5 Hotels in Castro Valley
Castro Valley, California
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
“Comfortable, pleasant, quiet”
4 of 5 stars Reviewed October 7, 2013

During the ordeal of having our hardwood floors refinished and the house painted, we needed a comfortable hotel for a week. We very much needed a quiet place after the noise of the machinery at work in the house. The Comfort Suites suited us very well. I was concerned that the noise from the big highway would be bothersome, but the closed windows reduced it to a distant buzz.

We liked having the microwave and refrigerator in the room. The breakfast was extensive. Many restaurants and take-out are nearby, even within walking distance.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, October 19, 2013
Greetings Marilyn,

It is always a pleasure to recieve positive feedback from our guests. I am glad that you enjoyed the complimentary breakfast and fridge/microwave in your room. It is our utmost goal to provide our guests with a pleasant experience at our hotel and I look forward to welcoming you back in the near future.

Best Regards,

Omar Ansari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Reno Nv
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 5, 2013

My boys and I have stayed at this hotel twice on the last 6 months even though we have lots of family in the area. It is very clean, convenient to tourist destinations in the Bay Area and the service is hard to beat. It is very quiet even though you are very close to both East bay freeways.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, October 8, 2013
Hello Jack,

I really appreciate it when a guest acknowledges the cleanliness of our rooms, public areas, and the hotel in general! As mentioned in your review, we are wedged inbetween a main boulevard and highway, however, our double paned windows greatly reduces the noise from outside. We value your business and look forward to welcoming you and your boys back to Castro Valley, CA.

Warm Regards,

Omar Ansari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luckey, Ohio
1 review
5 of 5 stars Reviewed September 30, 2013

We recently stayed at this motel when in the area for a family wedding. It had been suggested to us by a relative who lives in the area. WOW! We were so impressed with the individual attention given to us by the manager, Chandan. She called us by name, was always present to help and make sure we were happy with our room, our breakfast, and the motel in general. She showed respect to us and the other employees, and is an asset to this motel. The front desk and cleaning people were friendly, helpful and efficient. The rooms were very clean and the beds and pillows were the best of any motel we've ever stayed at. The breakfast was ample with many choices, and the breakfast area was kept very neat and tidy. We will always stay here when we visit family in the area again!

Room Tip: We stayed on the corporate floor and it was very quiet, even though the motel is located near freewa...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, October 8, 2013
Greetings Jane!

I am pleased to hear that you enjoyed your stay with us on such a joyous occasion. Chandan is indeed an integral part of our hotel and I will certainly pass along your wonderful compliments to her and the rest of my team. It would be our pleasure to host you and your family in the near future. We appreciate your business and look forward to your next stay with us!

Best Regards,

Omar Ansari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levittown, Pennsylvania, United States
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 25, 2013

We have been traveling for the last 2 weeks and have stayed at mostly comfort Inns along the way and this was by far the best one. Our stay here was to visit San Francisco and this place was very convenient. The rooms were clean and a nice size. The staff were very pleasant and helpful. The breakfast area was so nice and the food was good. The girl at the front desk ( sorry didn't get name) even baked cookies for the guests. (They were delicious). If I came back to this area I would stay here again.

We were looking for a restaurant to eat at, and were told that the restaurants were all on Castro Blvd. however we did find many more places to eat in Hayward, which is only a few minutes away.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, October 2, 2013
Hello Gail,

Thank you for leaving such an awsome review of your recent stay with us. I am glad you enjoyed our breakfast and freshly baked cookies during your stay. My staff and I thank you for your warm compliments and it would be our pleasure to host you at our hotel in the near future. Please contact me directly if I can be of any assistance to you.

Best Regards,

Omar Ansari
(510) 889-9300
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Santa Clarita, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2013

When going to San Francisco on 4 previous accasions I have stayed at the Comfort Suites in Castro Valley. The staff is always very welcoming and accomodating. The rooms are roomy, clean, and quiet. The free breakfast is very good and better than at average "chain-hotesl". I find it very convenient to park at the BART station nearby and go wherever I need to in town without the worry of drving, parking, traffic or tolls. Compared with S.F. hotels, it is a great alternative.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, October 2, 2013
Thank you for taking the time to share your review on Tripadvisor. I appreciate your compliments about our hotel and staff and I will certainly pass on your review to my team. We value your business and hope that you keep us in mind on your next visit to Castro Valley, CA.

Regards,

Omar Ansari
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Surprise, Arizona
1 review
5 of 5 stars Reviewed September 17, 2013

Comfort Suites has really upgraded their property from the landscaping, to flooring, patios, rooms, beds, draperies, wallpaper and their staff was amazing. We have stayed at this Hotel several times over the years and our last visit was in late 2008. We understand it is now under new management and ownership and boy does it show. Helpful and friendly staff go above and beyond, their manager ...think her name is Shandon...what energy and pride she takes in this Hotel ...she gets so excited in greeting her guests and wants to make everyone so comfortable. She has a staff well trained and very professional and pleasant. We would stay their in a heartbeat again and will recommend to many!!! Even great for out of town visitors to our family that live in the area...very well done!!!

Room Tip: We were on the fourth floor and faced Castro Valley Blvd. Great rooms
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, September 19, 2013
Hello Kathy,

Its always nice when a guest notices the improvements we have made throughout the property. Chandan and I co-manage this property together and we take great pride in how far this hotel has come! We certainly appreciate your compliments about the hotel and our staff members and rest assured that we will pass along your review to our team. We value your business and look forward to your next stay with us.

Best Regards,

Omar Ansari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
1 review
5 of 5 stars Reviewed September 10, 2013

I booked a hotel at the Courtyard Marriott. I wasn't able to get to the hotel until 12:00a at night. The had overbooked the hotel and sent me to the Comfort Suites about 30 minutes away.

Initially, I was pissed. But it ended up being the best thing that could have happened to our vacation. The people at the Comfort Suites were amazing and so willing to accommodate us. They truly felt sorry for us having to show up to their hotel at 1:00a. The manager (Andre?) even made a special trip to the hotel IN THE MIDDLE OF THE NIGHT just to make sure we were taken care of.

Andre and Louie truly went above and beyond to make us feel like valued guests. Good customer service is hard to find but these people made us feel like VIP.

Thank you, Andre and Comfort Suites for making our vacation memerable!

Room Tip: Jacuzzi Suite!!!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, September 19, 2013
Greetings Amanda!

I am sorry to hear that your reservations did not work out at the Courtyard Marriot. On a lighter note, I am thrilled that you found our hotel and enjoyed your stay wit us! I am glad you were able to experience the hospitality of our dedicated staff members upon your arrival to our hotel. We take pride in providing our guests with exemplary service and I will certainly pass along your wonderful review to Andre and Louie. We appreciate your business and look forward to your next visit to the San Francisco Bay Area.

Yours in Service,

Omar Ansari and the Comfort Suites staff
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Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

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