The big problem I had was that a clerk name Chanda was being very rude, and impolite towards me. She was been so abusive to the point that she ask me if I understood English, just because I was trying to tell her that I was overcharge for my room. When I check in I was given a rate of $75.00. but at check out I was being charge 104.95. Therefore, I told her about it she told me "That is not possible." So I told her if I could talk to the manager. And she told me " If you have any problem you need to talk to me, because I am the owner. Then she told me I could not do anything cause I do not have a way to probe what I was saying.
- Official Description (provided by the hotel):
- Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more less
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- Also Known As:
- Comfort Hotel Castro Valley
- Comfort Suites Castro Valley
- Castro Valley Comfort Suites