My sisters, ages 65 and 79 yrs. made reservations in May for a handicapped room for the nights of July 6, 7, 8, & 9. Our family was having a reunion at the nearby state beach. The room they were given on the 6th was not at all suitable for a person with a handicap, it only had one grab bar inside the bath tub, a person could not get out of the tub once they were in. They stayed in that room on the 6th and after some efforts were given a true handicapped room for the remainder of their stay. They stayed in the room on the 7th and upon leaving told the people at the desk that they would be back that night. The hotel had my sister's credit card no. and she had a confirmed reservation for the 8th and 9th.
After spending the day at the park with the rest of the family, my sisters returned to their hotel around 10:15 the night of the 8th. Their keys did not open the door so my 65 year old sister went to the desk for assistance. She was told that someone else was in the room. My sister showed the person at the desk her confirmation paper and asked to speak to the manager. The manager was called on the phone but he refused to speak to my sister. They were given their personal belongings, which had been thrown into garment bags (my 79 year old sister's tooth brush was found in her shoe at the bottom of a bag). The bag was labled "Stuff from #153"
The person at the desk did find another hotel room for my sisters in a city over 20 miles away, at 11:00 at night, my sisters were driving to a strange town to find another hotel. They didn't get settled in until after midnight. My sisters felt very degraded and humiliated.
I have recieved no response to my e-mails to customer care, I caution anyone about trusting this hotel. I have never heard of such treatment in my life and won't give the Holiday Inn hotels another chance to mistreat me.
- Also Known As:
- Holiday Inn Express Hotel And Suites Carpinteria
- Holiday Inn Express Carpinteria
- Holiday Inn Carpinteria
- Carpinteria Holiday Inn
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