My husband and I traveled up to Carmel for a friends birthday. We arrived to the hotel late in the evening and John was there to welcome us, pour us a glass of wine and walk us to our room. The view from our room was simply stunning. The rooms were very well appointed, comfortable bed and a wonderful huge bath tub. The staff was only too willing to always answer any question for you yet not intrusive. We absolutely loved it and would highly recommend this hotel to anyone traveling to that area. And DONT FORGET to order the french fries. Hands down, the best I have ever had!