Things have changed. First the staff is still friendly, but there was a lack of staff, seems they are cutting back. Our room was nice, but it is getting quite run down, carpets are worn, the curtains are unraveling. The rooms need a major upgrade. There was only one valet on the day we arrived and he was quite busy. The resort fee no longer includes tips to the staff. One of the major flaws is the overwhelming septic smell in different areas of the hotel, at over $400 per day they should included free gas masks. Took four different phone calls to get room service. First call to room service rang at least ten times until finally the concierge answered, she connected me again and still no answer, she answered again and said he must be delivering. So you have one person to answer the phone and deliver food. Seems to be another cut back. She connected me directly to Wickets, no answer again. Finally after about half an hour of going back and forth I finally got someone in room service. He was not very personable. Conversation sort of like "what do you want". They say they serve Illy coffee. They no longer do and the coffee was awful. The food was good, but the eggs were cold. Maybe room service cooks the food too.
I told the front desk about the coffee asked why it says they serve Illy coffee on the menu when that isn't what they serve. No answer. There was no valet when we went to get the car, we finally had to get the front desk to radio him. After waiting ten minutes, my husband went and got the keys, which were kept in an unlocked cabinet. They are not great on security and went and got the car himself. When he got back with the car, the valet showed up, he had to go pick up a guest with their luggage and bring them up to their car. Seems valet has more than one duty now. Needless to say, this was the third time we had been here and things a definitely going down hill and at these prices we will not be back.