We stayed here for two nights in November of 2011, and this place just knocked our socks off. I didn't write a review back then, but I happened across this trip advisor page and I read the 5 reviews that give this place only one star - I balked, am convinced they must stayed some place else, and felt the need to counter.
My husband and I came to the Bernardus because my sister was getting married there. Originally, we thought we wouldn't be able to afford it, but we got an awesome deal on jetsetter that allowed us to get a room normally $500/night for only $200/night. The exceptional thing about this place was that from the moment we arrived, they were there to meet our every unanticipated need (unanticipated by us, that is). We show up, they start by valet parking our car for free. We go into the lobby, they hand us a glass of their vineyard's wine, and have us sit comfortably by a roaring fire while they check us in. Then they took us to our room - the cheapest one I believe - and it was amazing. The bathroom was the size of my bedroom at home, and had a HUGE jacoozi tub, and then a separate shower. The mini fridge, normally to be ignored in most hotels due to gauging, was filled with COMPLIMENTARY gourmet items, such as ridiculously good goat cheese, artisinal crackers, and by the way, here are TWO free bottles of nice wine, one red and one white. They didn't just clean your room once a day, but they actually came back a second time for turn down service - not so rare in a luxury hotel - but at the bernardus, they turn on your in-room fireplace (yes, there was one of those), dim your lights, put on romantic music, turn down your bed, and put a vial of soothing aromatherapy oil on your pillow - and no, they didn't forget the mint. Every time we went to our car, and they brought it around, they had two new bottles of water for us - nice little touch.
On the second day, we made our way to the spa. We didn't actually get any services that we paid for, but they welcomed us anyway. I asked where the jacoozi was, and they said they didn't have one - they have a "warming pool". What's that? I wondered. Well, it's a pool, not big, but a decent bit bigger than a jacoozi, that is set to the temperature of a perfect bath. So you have room to swim around in it, and it's warm, but not so hot that you can't put your head under water. When we were done with that, we showered and got into our robes in their lockerrooms, and sat by a roaring fire in the middle of the spa, and enjoyed little spa refreshments.
Our experience was so good, that we have since tried to achieve it at other hotels, but to no avail. We live on the east coast, so the night after our wedding, we drove to the Hershey Hotel & Spa in Hershey Penn., which was around $700/night, and is supposed to be one of the finest spas in the country - it didn't come close the Bernardus. Nothing else has since.