Many places to eat in carmel, chose this one because it looked intimate. Food was avaerage at best, the total bill was super expensive, especially for the wine, service charge already added, not that anyone asked if we had enjoyed our meal. Quite intimidating and to be honest the most average meal we have had on our vacation including LA and Santa Barbara.
Asked if they served glasses of wine rather that bottles, a rather disinterested waiter pointed to the list if half bottles, no conversation, no suggestions, felt that now that we weren't purchasing a very expensive bottle there was nothing in it for him. Thats how it felt.
My husband ordered a starter and we ordered two mains. Starter arrived and was huge. When the disintersted waiter return to collect the plate ( not check if everything was OK ) I asked if that starter was for one person ( thought it was huge if so ). Informed it was for two and walked off (great sales technique now we we're paying for two starters having ordered one!).
Next came the water, bottled not tap like everywhere else ( great sales technique now were paying for water!)
By now I guess you get the drift.
Food was average, service none exisitant, extras thrown in whether you want them or not.
If your visiting I feel you need to be very insistant on what you want and what you want to pay for, not sure how that will go down and not sure that is the definaition of customer service any way.
My advice try A W Shucks, great food, great service, great bar srevice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.