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“Describe customer experience: poor” 2 of 5 stars
Review of Wayside Inn

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Wayside Inn
3.0 of 5 Bed and Breakfast   |   7th & Mission Street, Carmel, CA 93921   |  
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Ranked #14 of 28 Carmel B&B and Inns
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Describe customer experience: poor”
2 of 5 stars Reviewed July 14, 2013 via mobile

We arrived in Carmel after traveling from Vancouver via San Francisco. We we to be at a wedding at 2:00 PM and arrived at the hotel at 12:30. The disinterested staff member behind the counter said no rooms would be ready until 3. She uttered something about a guarantee. When I said we needed an alternative because we had to get dressed for the wedding and needed an ironing board, she simply slumped her shoulders and repeated something about a guarantee and 3 o'clock. She could not have been less helpful in what could easily have been an opportunity for her. It was only after I walked out to find another hotel that I was told that one of the rooms was available. I am free to assume that this is the standard this hotel wishes to strive for. In a world of choices, I say choose somewhere else. There is nothing special about this hotel and the service is deplorable.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelinaSmith, Operations Manager at Wayside Inn, responded to this review, July 25, 2013
First, we want to thank this guest for taking the time to share their experience, which allows us an opportunity to improve our service.

It was very disappointing to learn of this guest’s frustration and poor impression of our staff. It is our goal to provide a high level of service, and there was a failure on our part to handle this situation in a gracious and proactive manner. Based on this guest’s experience, we have reviewed the situation with the management and front desk staff at the inn.

This reservation was made through a third party, and regrettably the request for an early check-in was not communicated to us. We therefore did not have an opportunity to make advance arrangements for an early arrival of 12:30pm. We understood their predicament, but sometimes early check-ins at such a small property are difficult, if not impossible, given many departing guests have not checked out until almost noon.

We have made an attempt to contact this guest via TripAdvisor, and are hopeful to hear back, so we might have a further dialog and reach a positive outcome.

Felina Smith
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    103
    64
    16
    6
    3
See reviews for
41
82
3
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Woodside, California
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2013

nice little inn with a great location. They have spacious rooms and reasonably updated bathrooms, etc. The only real drawback is the sqeaky old floors that make al ot of noise as the neighbors upstairs walk around.. all night on occasion. That could be a big issue for some visitors who may have to specify an upstairs unit to ensure a good night's sleep!?!

The manager and staff were very friendly too.

Room Tip: see above comments on the squeaky floors
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastopol, California
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 8, 2013

In the heart of Carmel, steps away from best restaurants and shops. Clean, quiet and comfortable, with free parking. I would definitely stay there again. The studio has a small kitchen, with a fridge. Complimentary Wi-Fi.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 3, 2013

We unexpectedly stopped at Carmel and had no place to stay. We called all around and found a suite at this very nice place, which is centrally located in the heart of Carmel. It has kind of a motel set up and the room we had, which was ground floor, picked up noise from people in the room above us and people walking on the street. However, it was a very clean, comfortable room. The bed was especially nice. We didn't get to stay for the continental breakfast we offered but I am sure that was nice as well. I don't know if I would want to spend an entire vacation here as I usually like to stay in a hotel with some amenities (i.e. a lobby) but this was very nice and I highly recommend it.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 17, 2013

The only really great thing about Wayside Inn in Carmel is that it is very centrally located in the heart of Carmel and close too all the great shops and restaurants. The beds are very comfortable but if you plan on sleeping in and getting rest, think again about staying here. Walls are paper thin. The older structure is quant but needs insulation and a bit more updating. Old wall heater really makes a lot of noise when on and the gas fireplace smells of gas. You do not know really if the gas is off or not. Staff is friendly and helpful. Our room was overall clean but found many spider webs. I don't think we would stay here again solely based on not being able to get a good nights sleep do to the talking of the other guests. We could hear the whole entire conversation in the next room!.

Room Tip: Ask for a room that isn't next to someone.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2013

We found this Inn by chance and so glad that we did. It was one of the most charming places we stayed on our trip. Close to the shops we were able to enjoy an evening stroll in the downtown area. The room and bathroom were very large and the bed was super comfy. I can't say enough good things about this property.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2013

My wife and I have stayed twice at the Wayside Inn and have had great experiences both times. The rooms are clean and comfortable. The staff is very friendly and helpful with all your needs. They have a great little breakfast delivered to your room with the newspaper. The location is central to all things that are fun and enjoyable to do in Carmel. The rates are very reasonable. Great place to stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Wayside Inn

Address: 7th & Mission Street, Carmel, CA 93921
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #14 of 28 B&Bs / Inns in Carmel
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Wayside Inn 3*
Number of rooms: 22
Official Description (provided by the hotel):
Nestled in the forest just across from Carmel's premier shopping plaza, the Wayside Inn reflects the charm of the quintessential Carmel cottage. Offering 22 guest rooms and suites, special amenities may include spa tubs, full kitchens, fireplaces, and large balconies overlooking the quaint village of Carmel. Complimentary continental breakfast is delivered to your door each morning with the daily newspaper and freshly baked cookies are always available in the lobby. ... more   less 
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Also Known As:
Wayside Hotel Carmel

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