A friend and I shared a Valley Suite for an overnight stay - and found it very comfortable, with a spectacular view. We arrived earlier than the check-in time, but the young lady (Alexis) in the reception area assured us that our suite was being cleaned, and took a cell phone number. The call came within 30 minutes. The grounds are beautifully serene, the walkways are well-kept, and as the upper levels of the resort are on a hillside, offer a good work out for those inclined to do that! A couple of broken items we discovered (side mirror in bathroom, and Keurig coffee maker) were reported. When advised of the coffee pot "failure" early morning, a pot of coffee was delivered to the suite within a few minutes. However, the "cool" reception in the gift shop, and the non-existent service at the pool need to be addressed by Resort Management. I'm thinking the staff needs a course in client service - except for those in the Bar/Dining Room areas. The two young ladies in the gift shop remained seated - initially on the phone and computer - but neither stood up, greeted customers, offered assistance, and when one person asked a question, a finger was pointed in the direction of the item requested - very poor, and unacceptable in a resort advertised as "luxury". The fact there was no one at poolside to even ask for a cover for the deck chairs or a towel was surprising. My friend said there had been very attentive service in previous stays. Too bad, as other comments of disappointment were overheard at the pool the same morning. In summary then - beautiful location, comfortable accommodations, but in some areas the service needs improvement..
- Official Description (provided by the hotel):
- Stunning and relaxing, our elegant Carmel resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more less
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- Also Known As:
- Carmel Valley Ranch Hotel Carmel
- Carmel Valley Hotel
- Carmel Valley Resort