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“Fantastic customer service” 5 of 5 stars
Review of Carmel Valley Ranch

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Carmel Valley Ranch
4.0 of 5 Resort   |   One Old Ranch Road, Carmel, CA 93923   |  
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Ranked #1 of 21 hotels in Carmel
Riverbank, California, United States
1 review
“Fantastic customer service”
5 of 5 stars Reviewed March 27, 2013

My family of 4 stayed in Jan of this year. It was our first stay and I can not wait to go back! The grounds are beautiful, the room was modern and relaxing. The pools dreamy, the fire pits fantastic but the best part of our experience was the staff. Everyone we came in contact with was friendly, warm and made you feel comfortable. This is an upper scale establishment, but the staff made you feel like a regular. The s'mores were a huge hit with my family. Who doesn't love to have all the s'mores fixings laid out ready to go. There was a slight chill in the air so the heated pool was great and then to just pop over and sit by a roaring fire was perfect. This is a great place to go to relax as you would never have to leave once there, a great place to gather with friends and sit by he fire and chat and its a great place for the family. I highly recommend you make your way over to CVR!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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518 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
San Francisco, CA
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 27, 2013

I spent two nights at Carmel Valley Ranch with my girlfriend and parents. We had set the trip up as a family vacation, and they made every minute of it extremely enjoyable. Upon pulling up onto the lobby/main building, we were immediately greeted by the valets and a pack of wild turkeys. The valet coaxed them back over toward us so we could say hello.

All the staff were very personable and friendly, and suggested some excellent wineries in an area of California we weren't very accustomed to.

Although Carmel Valley Ranch is on a very large piece of property, both our room and the main building with concierge/front desk/restaurant and bar were very close, so the only time things were far from us was when we felt like hiking or exploring.

The rooms were like the most decadent cabin hotel room. They were HUGE, with tall vaulted ceilings. Gas fireplaces in both the living room and bed room, and a private deck where we sipped Keurig cocoa and tea and watched deer and cute little birds in the mornings. The beds were so comfortable, including our sofa bed. The bath ammenties are even more glamorous than other Joie de Vivre properties, and I think perhaps they featured lavender from the property? The tubs also were exctraordinarily big and deep, sooo nice after a day out. The only small suggestion I would make would be to add more glassware and plateware. Our group of 4 had only 4 mugs, no wine glasses or plates, but the staff was quick to address this.

The property also features hikes, tons of fields of lavender, vineyard, organic garden (soo cool to explore, and there was a great variet of crops even in the Winter), and beekeeping (was closed when we were there). The bar also made some exceptional cocktails, much better than I'd expect. No one was pretentious or uppity.

All four of us really enjoyed our trip to Carmel Valley Ranch, and are so greatful they made our weekend of family time perfect.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 26, 2013

We tried the Carmel Valley Ranch before the renovations...the room was musty and old, the service was terrible (I had the Do Not Disturb sign on and the maid went around to my balcony and yelled up at our open door to see if I wanted service). We come to Carmel at least once or twice a year to visit family and weren't happy with the Tickle Pink, so decided to give CVR one more try...SO GLAD we did! Everything about it has changed--the rooms are beautiful and the staff is so wonderful and well-trained. The spa is lovely, our massages were so relaxing. The food in the restaurant is top-notch and the service is fantastic. I accidentally left my clothes in the closet and anxiously called the hotel when I got home. Not only did they Fedex everything to me the next day, but everything was there, down to the garment bag and hangers. I can't think of a better, more beautiful place to stay.

Room Tip: Frankly, we haven't had a bad room. We were disappointed that we didn't get a suite, but it...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
105 reviews 105 reviews
14 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 26, 2013

This resort has it all! I cannot say enough good things about the physical layout, its offerings, and the settings / landscape. But the real jewel in the crown is the friendly, helpful, and genuine service every staff member shows to the guests. Zach Waxer (manager), Tim Wood (chef), Melanie (assistant manager), and others are fabulous leaders of this fabulous resort. The food is memorable and better than many of the area "notable" restaurants (e.g., see my review of Pacific's Edge). The "bee experience" is amazing! Carmel Valley Ranch has its own bee keeper, John, who leads guests through a wonderful interactive experience, amazing for kids and adults alike. This property attends to children very nicely, but doesn't compromise the adult experience at all. If you asked me, 'What was poor or lacking at this property?' I would be hard pressed to tell you anything substantial. Do yourself a huge favor and stay here!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monterey, California
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

Carmel Valley Ranch has it all great golf, wonderful pool, and excellent staff. Everything here is top notch. The rooms and the staff are what keep us coming back. We always choose to stay close to the pool and restaurant but, the property is large and have more rooms over looking the golf corse and the valley. All the rooms are large and modern with great porches on all of them! We love to come here play golf, swim, and eat great food. Can't wait to return!

Stayed November 2012, traveled as a couple
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Houston
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 17, 2013

The grounds of this resort are breathtaking. Waking up to the sunrise in Camel Valley was just superb.

Our cabin was luxurious, spacious, with great stone work, a beautiful fire place, and great bathroom. The amenities of the hotel include a gorgeous pool, hot tub, a fire pit, and a fantastic fitness center. They offer classes at the recreational center every day, and smores on the fire pit at night.

The restaurant is also fantastic. Impeccable presentation, clean tastes, and delicious cocktails.

The whole experience was wonderful from check-in top check-out. Highly recommended!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Gatos, California
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 14, 2013

I just visited at Carmel Valley Ranch for the third time. I've been there once as a personal trip and twice on business off-sites.

As a business off-site location it has multiple advantages: it is easy to get to from San Francisco and not far from LA; the rooms are luxurious and have great wi-fi access; the meeting rooms are well set-up and the climate and setting makes one on one privacy easy to find. The opportunity for golf, tennis etc is also great. At our most recent off-site we did a cooking event which the hotel laid on with the Executive chef and brought a smile to even the most cynical members of our party.

On our personal trip we loved the serenity, the luxury, the spa and the fabulous tennis facilities.

A great place to get your zen back!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Carmel Valley Ranch

Also Known As:
Carmel Valley Ranch Hotel Carmel
Carmel Valley Ranch Hotel
Carmel Valley Hotel
Carmel Valley Resort
Address: One Old Ranch Road, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Carmel
#1 Family Hotel in Carmel
#1 Luxury Hotel in Carmel
#5 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Carmel Valley Ranch 4*
Official Description (provided by the hotel):
Stunning and relaxing, our elegant Carmel resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more   less 
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