This would've been 5 stars acroos the board if it weren't for a ridiculously bad experience with room service. First, the good: the property and rooms are beautiful, well maintained, great location in the valley (only 10 minutes to Carmel, so easy in and out) There's something for everyone- couples wanting a romantic getaway, excellent spa, hiking on site and nearby, lovely pools, and entire program for kids (not intrusive if that's not your thing). Lunch in the restaurant was very good. Front desk, Valet, Bell service excellent.
We did order room service lunch and the service was unbelievably bad. We had to call five times and each time the phone rang 10-15 times.The person answering the phone was clearly having a bad day. We asked for a bottle opener and were told to look in all the drawers. Very helpful. The orders- very simple chicken and a burger- were wrong and lacking requested condiments. Not a big deal, unless it takes over 30 minutes to get the correct condiments. Dont know if they're understaffed, but they should cancel room service rather than deliver this kind of experience.
Other than that, highly recommend Carmel Valley Ranch!
- Official Description (provided by the hotel):
- Stunning and relaxing, our elegant Carmel resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Tingo, getaroom.com, BookingOdigeoWL, Jetsetter, Hotels.com and Venere so you can book your Carmel Valley Ranch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Carmel Valley Ranch Hotel Carmel
- Carmel Valley Hotel
- Carmel Valley Resort