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“Home Away From Home” 4 of 5 stars
Review of BEST WESTERN Carmel's Town House Lodge

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BEST WESTERN Carmel's Town House Lodge
2.0 of 5 Hotel   |   5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574   |  
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1,000 bonus reward points
Ranked #15 of 23 Hotels in Carmel
Sacramento, California
1 review
“Home Away From Home”
4 of 5 stars Reviewed April 29, 2014

We've now stayed here over a dozen times and have always found this to be the best value in the area. Staff is always friendly and helpful, rooms are clean and comfortable and price is excellent, leaving plenty of trip budget to enjoy to best of what the area has to offer.

Room Tip: In building 3 above the rear garage is the best.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 2, 2014
Thank you for staying with us. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience as our repeat guest . We hope to have the luxury of serving you again when your travels return you to the Carmel area

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Woodbridge, New Jersey
1 review
5 of 5 stars Reviewed April 29, 2014

I stayed at this hotel because of a booking on Expedia. I got a GREAT price on the hotel and was extremely happy with the hotel. First, it is in a fantastic location -within walking distance to so many things in Carmel Village! Right from checking in, the staff was unbelievable! Every single staff member we came into contact with was extremely helpful and very nice! The room was on the smaller side but there was definitely enough room for two of us. The breakfast in the morning is very nice. I would highly recommend this hotel!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 2, 2014
Thank you for staying with us and giving us a 5 star rating. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, California
1 review
5 of 5 stars Reviewed April 28, 2014

We stayed here with our two kids for the Big Sur Marathon weekend. I loved everything about this hotel. Pool was warm and perfect for the kids. Rooms were VERY modern, clean and comfortable.
The best part? The owners were so helpful. Gave us information about places to go in Carmel, offered to get us milk for our kids in case the grocery was closed, extended our checkout and were wonderfully pleasant.
We will always stay at this hotel when we come back.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 2, 2014
Thank you for staying with us and giving us a 5 star rating. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We hope to see you next year for Big Sur marathon if not earlier.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

We stayed here for our wedding and everyone was so happy with it. We returned year later and were equally as pleased! They have remodeled front office and have own breakfast room with table and chairs which is so nice. As usual manager JD was amazing and we look forward to going again on our next trip to Carmel.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, April 28, 2014
Hi Sara- Thank you for staying with us and for the 5 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Council Bluffs, Iowa
1 review
5 of 5 stars Reviewed April 25, 2014

We stayed here on our honeymoon, it really is a lovely place to stay, the rooms are clean and very comfortable. The breakfast is amazing and so is the heated pool. The staff are really friendly and personal, remembering my name. The location is great, walking distance to the center of Village. Nice little touches.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, April 28, 2014
Hi Reis, Thanks for staying with us for your trip to Carmel and thank you for the 5 Star review. A pleasure having you and your wife stay with us and we appreciate all of the kind words. We hope to have the luxury of serving you again when your travels return you the Carmel Village
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, California
1 review
5 of 5 stars Reviewed April 24, 2014

What a great stay at Best Western Carmel's Townhouse! I was surprised by how cute this place even though the exterior is deceiving, it is exactly what I was looking for my stay: a quiet small boutique like hotel, very warm ambiance, extremely clean room (cable tv), fantastic breakfast and most of all amazing staff. Parking is free
I was worrying about the noise level since our room was by the breakfast buffet, but it seems that the people who are staying here understood really well the concept of this hotel: The hotel is Walking distance to shops and resturants

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, April 25, 2014
Dear Joao,

We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so we can make your stay even better

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

I found the staff to be very kind and thoughtful. When we checked in, JD made sure we had a room that was quiet. We didn't need to make this request, He did it automatically because I was with a 96 year family member. We were also there to see a family member in the hospital, and when they changed his surgery date, we were able to cancel part of our reservation without any problem. Overall, the staff were funny and helpful. Fernando, in the hotel made our pool time a lot of . The one thing I will say, is that even though the room was clean overall, beds were super comfortable. The breakfast was good. I priced a few places and this is about standard. Those who offered free parking, had higher room rates. At about $200 per night, including parking, I found this to be a decent deal.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, April 25, 2014
Dear Daniel,

We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and delicious food and we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so we can make your stay even better

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carmel's Town House Lodge

Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Carmel
#16 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Carmel's Town House Lodge 2*
Number of rooms: 28
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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