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“Always a nice stay - never disappointed!” 5 of 5 stars
Review of BEST WESTERN Carmel's Town House Lodge

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BEST WESTERN Carmel's Town House Lodge
2.0 of 5 Hotel   |   5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574   |  
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Stay 2X get $50 gift card
Ranked #14 of 23 Hotels in Carmel
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“Always a nice stay - never disappointed!”
5 of 5 stars Reviewed January 28, 2013

We stay at this hotel whenever we are in Carmel and we are never disappointed! I wrote a review last year and still echo the same accolades! As with every stay, hotel management was friendly and quickly responded to our needs. The rooms are modern and very clean. The continental breakfast is a nice touch and has a variety of quick breakfast items.

However, the personalized service card in our room was something new. Guests need to complete the card by selecting the housekeeping services desired – fresh towels, bed made, trash removal, room vacuumed, etc., and leave the completed card on the bed.

We still like the rooms behind the main hotel - #328 – 331 on Dolores St. It’s quieter than facing the busier San Carlos St. There’s also covered parking beneath these rooms. I’ll be returning to Carmel next year and already have my reservation!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 29, 2013
Thank you for your recent review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

Traveler rating
    154
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    69
    21
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See reviews for
140
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Itajuba, MG
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at this hotel for one night only. The rooms were comfortable, clean and had enough space.
It is in a great location and had parking in the hotel. We were very well received by the staff who provided information about the city and intructions about parking and internet.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 29, 2013
Thank you for your recent review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 21, 2013

We have traveled cross country and mostly stayed at Best Westerns..although they are not all the same, there is a secure guarantee that the rooms are updated and clean. We have never gone wrong staying at a BW..and Carmel is such a beautiful town and fortunately BW is well situated.. Everything is in walking distance.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 29, 2013
Thank you for your recent review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
5 of 5 stars Reviewed January 16, 2013

You couldn't ask for a more ideal location in Carmel. The staff is very accomodating and they know how to treat their guests. The hours for the complimentary breakfast were ideal. I plan to make this an annual stay!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 29, 2013
Thank you for your recent review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2013

We booked quite a few rooms a month ahead of time with JD. We were all coming from Southern CA and didn't know much about it. He was very helpful and easy to get in touch with. Once we arrived my entire party was very happy with how nice the rooms are and how friendly the staff is. It is in walking distance to everything and JD will give you recommendations and even coupons to local spots. We will all be traveling back to Carmel soon and will be staying here again. I would highly recommend someone staying here if they want a good deal, clean room and wonderful staff and also great breakfast :)

Room Tip: The Suites are great size but even regular rooms are all upgraded and look great
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
2 of 5 stars Reviewed December 30, 2012

The thermostat control was located directly above the heater. Regardless of what it was set on, the room never got above 65 degrees. There were no spare blankets in the room. The dial for the heat lamp in the bathroom spun down to zero in less than a minute. Extremely beautiful area. Close to down town. Clean facility. Off street parking but very tight spaces - true of most places in Carmel. Space to eat in the breakfast area is also very limited.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, December 31, 2012
On behalf of our entire team, I would like to apologize for not for the incident you encountered during the stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Extra blankets are available upon request.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carmel's Town House Lodge

Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Carmel
#12 Family Hotel in Carmel
#14 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Carmel's Town House Lodge 2*
Number of rooms: 28
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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