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“Great location and service!” 5 of 5 stars
Review of BEST WESTERN Carmel's Town House Lodge

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BEST WESTERN Carmel's Town House Lodge
2.0 of 5 Hotel   |   5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574   |  
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Ranked #13 of 21 hotels in Carmel
Honolulu, Hawaii
1 review
“Great location and service!”
5 of 5 stars Reviewed January 16, 2013

You couldn't ask for a more ideal location in Carmel. The staff is very accomodating and they know how to treat their guests. The hours for the complimentary breakfast were ideal. I plan to make this an annual stay!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 29, 2013
Thank you for your recent review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

337 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San Clemente, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2013

We booked quite a few rooms a month ahead of time with JD. We were all coming from Southern CA and didn't know much about it. He was very helpful and easy to get in touch with. Once we arrived my entire party was very happy with how nice the rooms are and how friendly the staff is. It is in walking distance to everything and JD will give you recommendations and even coupons to local spots. We will all be traveling back to Carmel soon and will be staying here again. I would highly recommend someone staying here if they want a good deal, clean room and wonderful staff and also great breakfast :)

Room Tip: The Suites are great size but even regular rooms are all upgraded and look great
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
2 of 5 stars Reviewed December 30, 2012

The thermostat control was located directly above the heater. Regardless of what it was set on, the room never got above 65 degrees. There were no spare blankets in the room. The dial for the heat lamp in the bathroom spun down to zero in less than a minute. Extremely beautiful area. Close to down town. Clean facility. Off street parking but very tight spaces - true of most places in Carmel. Space to eat in the breakfast area is also very limited.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, December 31, 2012
On behalf of our entire team, I would like to apologize for not for the incident you encountered during the stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Extra blankets are available upon request.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Guest Relations
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San Francisco, California, USA
1 review
5 of 5 stars Reviewed December 19, 2012

We enjoyed our stay here. Rooms were very clean and right in the center to town. Parking lot right in front. The only thing is that it would be great if they could open up the breakfast before 8:00 a.m. 7:00 would be find.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We are working on our Breakfast times to be changed for an earlier start. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Qld
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 17, 2012

Absolutely beautiful. For the price found online and the location we could not have asked for more. Right in the middle of the village and a short walk to all shopping and dining we couldn't have asked for more. Very clean and although basic it always gave the appearance that a little extra effort was being made to make your experience a little special. Maybe it was just the all over vibe of this pretty town. Very close to dining and shopping and the room was very neat with a choice of upstairs or down. No need to worry about either (we had downstairs) as noise was not a concern.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, January 14, 2013
Thank you for the review of our hotel and the many fine features that you pointed out. It is our goal to provide a great value in the Carmel area and I’m glad you enjoyed our clean, quality rooms and helpful staff. Our goal is to be value driven in Carmel and enhance the Carmel experience. We appreciate your business and hope you will stay with us again soon. Please remember to contact the hotel directly for the best rates and service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Carmel's Town House Lodge

Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Carmel
#14 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Carmel's Town House Lodge 2*
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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