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BEST WESTERN Carmel's Town House Lodge: Traveler Reviews

5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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BEST WESTERN Carmel's Town House Lodge
Ranked #13 of 21 hotels in Carmel
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210 reviews from our community

    Trip type
Traveler rating
    76
    90
    31
    8
    5
Date Rating
Sacramento, California, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2013

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask DEBBIE C about BEST WESTERN Carmel's Town House Lodge
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service or visit our website at CarmelBestWestern.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
San Clemente, California, United States
2 reviews
1 helpful vote 1 helpful vote
“Amazing hotel perfect for wedding accomodations”
5 of 5 stars Reviewed January 8, 2013

We booked quite a few rooms a month ahead of time with JD. We were all coming from Southern CA and didn't know much about it. He was very helpful and easy to get in touch with. Once we arrived my entire party was very happy with how nice the rooms are and how friendly the staff is. It is in walking distance to everything and JD will give you recommendations and even coupons to local spots. We will all be traveling back to Carmel soon and will be staying here again. I would highly recommend someone staying here if they want a good deal, clean room and wonderful staff and also great breakfast :)

Room Tip: The Suites are great size but even regular rooms are all upgraded and look great
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sara G about BEST WESTERN Carmel's Town House Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
“A cool stay”
2 of 5 stars Reviewed December 30, 2012

The thermostat control was located directly above the heater. Regardless of what it was set on, the room never got above 65 degrees. There were no spare blankets in the room. The dial for the heat lamp in the bathroom spun down to zero in less than a minute. Extremely beautiful area. Close to down town. Clean facility. Off street parking but very tight spaces - true of most places in Carmel. Space to eat in the breakfast area is also very limited.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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Ask Sylvia S about BEST WESTERN Carmel's Town House Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
December 31, 2012
On behalf of our entire team, I would like to apologize for not for the incident you encountered during the stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Extra blankets are available upon request.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 30, 2012

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
December 31, 2012
Thank you for sharing your experience about your recent stay and on behalf of our entire team, I would like to apologize for not exceeding your expectations.

We are placing a new breakfast room on sight which will be more spacious and eliminate the problem you encountered.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
San Francisco, California, USA
1 review
“Family Vacation”
5 of 5 stars Reviewed December 19, 2012

We enjoyed our stay here. Rooms were very clean and right in the center to town. Parking lot right in front. The only thing is that it would be great if they could open up the breakfast before 8:00 a.m. 7:00 would be find.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Best Western

Ask PATRICIA L about BEST WESTERN Carmel's Town House Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
January 14, 2013
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We are working on our Breakfast times to be changed for an earlier start. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carmel's Town House Lodge

Also Known As:
Best Western Carmel`s Town House Hotel
Best Western Carmel`s Town House Hotel Carmel
Best Western Carmel
Carmel Best Western
Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Region: United States > California > Monterey Peninsula > Carmel
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Carmel
Price Range: $$
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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BEST WESTERN Carmel's Town House Lodge
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