We are traveling with our nine year old twins. Booked this a little late. All they had were two rooms next to each other on the second floor. No connecting door. That wasn't a problem. My husband and I each took one of the twins, so there was just two of us in each room. We had booked for three nights. We arrived around 4-5pm and brought our things in. There was a bit of back and forth between rooms sorting and we were, of course, talking. The kids were excited but we were not making any unusual or very loud noises. No jumping, stomping, etc.
All of a sudden there was a loud pounding on the floor obviously from the ceiling below followed by a call from the front desk telling us the people below were complaining we were talking too loud. We were surprised but made every effort to be very quiet. We dressed for dinner, went out returning at about 8pm. Not late. There was virtually no conversation. Only my son and I were in the room. I was in the bathroom. He was working on his computer on the bed. Suddenly there was another loud pounding on the floor from below followed by the phone telling us we were making too much noise! But we weren't making any! At that point we were afraid to breathe. We tried whispering as we read a book together but felt too uncomfortable so we gave up and turned out the light. We then lay there listening to the people below talk and heard their TV. The sound level seemed normal so we did not complain. We also listened to plumbing, banging shower and other doors and the like.
The bed was uncomfortable. It seemed to be a very small queen. I awoke at 2am and was awake until 5 listening to snoring from all around! Plumbing too. The walls were absolutely paper thin!
We got uo early, packed and left. We are now at a "normal" hotel with some insulation in the walls. We travel a good deal and have never been anywhere that we could not have a normal conversation without being heard next door - or where we had to listen to everyone else in the building.
Some reviews refer to a smell. It seems to be very strong cleanser that they use. I didn't like it either. Room was clean, small but cute. No frig which we did not like. Great location OK parking if you grab a space early.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.