We normally stay in more 'upscale' hotels and needed a place to stay in Carmel on a trip down to LA for Rose Bowl. It was Friday night after Christmas and there was 'no room in the Inn' anywhere in Carmel. We lucked out to get the last room in town or so it seemed. We chuckled when we entered our room as there was way more drawers and closet coat hangers than at the chi chi hotels. Susie the desk manager was welcoming and helpful with restaurant discount coupons. On the bed were two choices of pillow firmness, soft and firm. Didn't have to call housekeeping they were already there. Bed was quite comfortable. Only comment is the towels were a bit sparse. I would stay here again.