WOW - what a terrible experience.
We had travelled such a long way to arrive at our first Pebble Beach Car show. I understand how busy the area gets in terms of accommodation offerings and this hotel was all that we could find even booking 2 months out.
When we arrived we knew the type of accommodation would not be to the level we enjoy but did not have a choice due to the busy weekend. From the outside it appeared ok. When we parked the car and entered the reception I knew from the smell that we were in for an experience.
Once we received the keys we unpacked the car and dragged our suitcases to the dingiest darkest corner of the hotel to our room watched by a team of suspicious looking gardeners and maintenance people which concerned me as we had so much luggage and valuables.
When we walked in again the smell was awful and the room was like my uni student bedsit days. We had no room to even lay 1 suitcase flat!! Went straight to the safe and of course this was out of order so we could not put our valuables in there. Seriously for $455 per night - what a joke and cannot believe they can justify this price and of course there is no refund if you chose to leave early and cancel the rest of your stay!!
Anyway so we leave the room and take most of our things in the car with us which to me felt safer. Unfortunately after a wonderful time in Monterey at the car auctions we made our way back to the hotel from hell to find our things were still there.
I was so not letting any maintenance man anywhere near our room as I thought it rather odd that our safe did not work!
So when we finally went to bed around midnight, all we could hear was the TV on full volume coming from the room next door. We tried ringing reception but of course no answer after 4 tries. I would not normally worry about this sort of noise but when you can hear every sound from the TV and it's late there was no excuse. We even got up and knocked on reception door but of course NO ANSWER!!!! Unbelievable.
So after no sleep we checked out around 6am and tried to find somewhere for a coffee to get us through our first day at the concourse at Pebble Beach. From 6am I rang every hotel I could to find a cancellation and I was so lucky as the Monterey Plaza Hotel was on our side.
I have reviewed this hotel and it was amazing and just what we needed.
We did try to ask for a refund due to our terrible experience but no response - please do not stay here it was a really disappointing experience run by people who have no idea about cleanliness or safety.