We recently stayed here after it had been recently renovated. Apparently it had been closed for 3.5 years and just reopened in March of this year. The newly renovated property is beautiful! Everything is new from the lobby, the grounds, to the rooms. The rooms themselves are modern, spacious, and beautiful. Loved the tall ceilings and the multiple indoor and outdoor sitting areas. Seemed like almost every room has some type of great view.
Due to the recent re-opening though, there were a few things that still needed some work.
- Only one restaurant onsite which is Edgar's over at the golf course club house. It was good, but service was slow and you basically had to drive there or take a long walk from where the rooms are.
- There is no drink or food service at the pool yet.
- Service: while everyone tried to be really nice, the front desk didn't seem to really know what they were doing. It was busy because there were many weddings checking in and out. However, they couldn't give me any type of time estimation of when I could check into my room which was rather annoying. In addition, many staff members would speak to each other in a different language in front of guests. From a hospitality point of view, I find this to be quite rude.
Anyhow, overall this is a beautiful newly renovated hotel that will likely do quite well. I think their service will gradually improve. I'll give them a pass since all the staff seems new and are still learning.
If I were in the area, I would probably stay again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Priceline so you can book your Quail Lodge & Golf Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.