WOW they really misrepresent their rooms! My husband and I booked a night at this hotel the day following our wedding. We had stayed the previous few nights at another nearby hotel that definitely exceeded our expectations and will have our continued business (for the same price). We decided to stay one night here to extend our stay. First off I will mention the positive things about this hotel. It was only a couple of blocks from the beach. The lobby and grounds were lovely, and the staff were friendly, but stated that there was nothing they could do since they were fully booked, and that since we had booked our stay on hotels.com, they were not the ones who had charged our credit card and it was non-refundable. The rooms online are beautiful, and because there are some positive reviews I assume that nice rooms do exist, but for some reason we were given a cheap motel room you would expect to find next to a freeway, for the same price we had paid elsewhere for a king suite, with a 2 person spa in the room, 2 flat screen cable televisions (one over the tub), an additional full bathroom with another jetted tub, breakfast delivered each morning, a full brick fireplace, and a heated pool, yes for the same price as this dump. When we asked if they had any other rooms, we were told that our concerns were just part of the old Carmel charm. NO, we have stayed in older hotels than this one in Carmel for much less than we paid and had a much more pleasant experience. We were there for about an hour before deciding to pay to go to another hotel. The "fireplace" in this hotel was an old electric heater. There was an old TV, no cable as stated online. Check out time online is 12, it's actually 11. The room was VERY tiny, and the bathroom was the size of a broom closet. At 5'2" my knees hit the door sitting on the toilet, and the shower was the most depressing tiny stall. The sink was separate. Sitting in the room you can hear EVERYTHING in the surrounding rooms, including hearing your neighbors urinating - lovely. It had a stale smell to it as well. There were "beach towels," provided that I would not use as cleaning rags, they were so thread bare. From looking at the pictures online I really considered whether we were at the wrong hotel, but no. I understand each room is unique, but this bad of misrepresentation is false advertising. An old hotel could still update a few items, like their towels! This hotel should just represent itself as what it is, a cheap bargain motel happens to be close to the beach. It was extremely disappointing and not at all what was represented online and what we expected. If the rooms are cheap, dumpy, and outdated, then they should be represented as such, and the price should match as well. I cannot comment on our how sleep was or the quality of breakfast since we didn't stick around to find out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 6, 2013
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Needless to say, I am very sorry to read your review about your recent visit. This is certainly not the kind of lasting impression we want our guests to leave with. I just want you to know that had we been able to move you to a more suitable room during your stay, we would have done so immediately. We just didn't have the rooms available to accommodate you. I am also sorry about the refund request. But rather than discuss it on Trip Advisor, please contact me directly so we can rectify the situation. I can be reached at 831.624.2741. Thank you very much. Amber Cyran, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.