WARNING - THE CARMEL VILLAGE INN GIVES VERY POOR CUSTOMER SERVICE!
The Carmel Village Inn, at Ocean and Junipero, is at the edge of downtown Carmel. A good location if one doesn't mind walking. The Inn is a 50's style drive-up motel with upgraded rooms that include comfy beds. The breakfast was slightly better than that at most drive-up motels. They had warm, watery, oatmeal, a few choices of cold cereal, milk, fresh fruit pieces, bread and a toaster, etc. One day there were warm waffle sections. And if you get to the breakfast room early enough you might get a piece of the minimal quiche.
If you are looking for a basic, clean, motel -- without much expectation for the included "full, hot breakfast," this is not a bad choice.
BUT, before you put your money down, make sure you know, and are happy with, what you are getting.
Our BIG complaint is the lack of management caring for the customer. Based on the Carmel Village Inn claims that we would get a $330 Carmel Escape for Two for $89, we purchased a Trubates voucher good for most days in a 6-month period. Unfortunately we were not able to coordinate our schedules with the Inn's list of available days and the special offer expired.
But, during the active period I spoke with staff many times. As the availability period was drawing to a close, it was always pointed out that the voucher is always good for the purchase value of $89.
Several weeks ago we were looking for a location to just get away for a few days. I remembered the voucher. While I didn't want to pay the advertised $330 a night, I thought I would check to see if the rates might be better in the middle of winter. It turned out that, if I stayed away from holidays and special events, I could get the same room with the same amenities for the senior rate of $79.
We booked two nights.
When I presented the voucher to use the $89 paid value against the bill, I was told they would not honor it because, they said, Trubates had not paid them.
I pointed out that they apparently contracted with Trubates to advertise for the Inn, and that is what brought us to the Inn for a stay - so the advertisement succeeded. Further, that it sounds like they had a problem with Trubates; and I, as a customer of the Inn, should not be penalized due to their problem with another business.
They did not agree and insisted I should pay them the full balance due.
Rather than have a big argument at the reception desk, I did that.
When we got home, we emailed the Inn manager and explained what happened in detail. It's been two weeks and they have not responded. So, we are compelled to give this business a bad rating. WE CANNOT RECOMMEND THE CARMEL VILLAGE INN.
Second floor rooms have windows front and rear, while the backside of the first floor rooms in one o...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.