Because I haven’t stayed here, I can’t comment on the actual inn itself, however, my booking experience far from pleasant. I called in May to make reservations for a September trip with a friend. I specifically asked if they had double queen rooms, as it wasn’t showing available on the website. The clerk said they did and offered the room for the AAA rate for $149. I thought that was reasonable but not unusually so as it appears to be a modest inn without many frills or recent upgrades. I was looking at the website while making the reservation and asked if it was the double queen room with the fireplace and kitchenette, and they confirmed it was.
I was a little concerned because they don’t offer written confirmation, either by US mail or email, so as our trip is coming up next month, I called this week to re-confirm the reservation and am so glad that I did. First of all, the confirmation number they issued me was not the same number they had in their system. Second, they had me confirmed for a room with two twin beds – TWIN BEDS! I haven’t slept in a twin bed since I was in elementary school. I corrected her and told her I booked the double queen. She then stated they didn’t have any double queens on the property (um, your website says you do). I told her I confirmed the double queen with the fireplace and kitchenette – “oh THAT room, well THAT room isn’t $149, it is $189. If you want to upgrade to that room, then it’s $40 more per night.” After some back and forth conversation, they weren’t going to honor the $149 rate they confirmed when I made the reservation, so I cancelled it. A double queen room at a reasonable rate isn’t easy to find in Carmel, but I did find one, and it was still less than $189, oh and I did receive an email confirmation with the exact room type specified. Had the Village Inn provided a written confirmation, I would have had some leverage, but without it, you really don’t know what you’ll get until you arrive.
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- Also Known As:
- Carmel Village Hotel Carmel
- Carmel Village Motel