My husband and I recently stayed one night, at the Carmel Inn & Suites, Carmel, CA, and it was absolutely the worst night I have ever spent in a hotel.

We checked in about 6:00 p.m. It was 80 degrees in our room which was located on the top story of the inn; I went to turn on the air conditioning, I discovered that there was NO air conditioning. I called the front desk to inquire about the air conditioning, and I was told that “none of the hotels in Carmel have air conditioning”; I then asked for a fan, but never received one. To cool off the room, we opened all the windows and we had to leave them open; Carmel was having an unusual heat wave that weekend and it was still too warm to sleep. Additionally, the inn fronts a road which we discovered was the main TRUCK ROUTE thru town. Large trucks came rumbling by all night, and as there was also a Porsche show in town that weekend; Porsche owners were racing their cars down the street. Since we had the windows open, we could hear all the road noise and the noise from the open air patio areas of the restaurants and bars across the street as well. I finally was able to drift off about at about 4:00 or 5:00 a.m., but was soon awakened by what sounded to be a cat fight outside our window. It was two raccoons fighting in the garden area above the swimming pool! I told my husband that was it for me; I was not staying another night. Our original Carmel Inn & Suites reservations were for two nights. Upon check out the next morning, I was willing to pay for the one miserable night, but the desk clerk informed me that Carmel Inn & Suites needed 72 hours to cancel the second night, and he told me this after I had described all the events of the previous evening! He then told tell me that I would be charged a $60 cancellation fee, and I told him that he could go ahead and charge the $60, but I would dispute the cancellation fee. When I received my credit card statement, it showed that Carmel Inn & Suites had charged me full price for BOTH nights.

This was our third stay at the Carmel Inn & Suites. It has pretty much become our go-to place in Carmel for family trips.

Carmel is obviously an expensive destination, but this place is quite reasonably priced. Travelling with my wife and daughter, we've taken a suite each time that has a living room with a daybed for my daughter to sleep on, along with a separate bedroom with king-sized bed. We have generally paid between $100 and $150 for these accomodations, depending on the season. The living room and bedrom each has its own wall-mounted gas heater with individual thermostats--a nice feature on chilly, foggy Carmel winter evenings. The rooms are nicely decorated (though a little more frilly and feminine that most of us guys would prefer). The staff is friendly and accomodating. There is a small swimming pool, but unfortunately no hot tub/jacuzzi. The location is great--only two blocks off of Ocean Avenue, and only a block or two from many of Carmel's best restaurants.

I really have only one complaint about the place, and that's that the walls and floors seem a little thin, and guests in other rooms can be heard. The first time this happened, I thought it was just that the neighbors in the next room were loud (and they WERE, and also quite rude), but the last time we stayed we heard noises from the room next door (shouting kids and loud adult voices) and the room above us (the footsteps were so loud it sounded like they must've been wearing ski boots). Again, maybe it was just that these were particularly loud neighbors, but in the middle of the night I also even heard a guest SNORING in some other room, which would suggest the walls are a little too thin unless he happened to be an EXTREMELY loud snorer!

That aside, this is a very good place to stay, at a reasonable rate and in a good location. There's a reason we've returned in the past, and we undoubtedly will again.

I reserved a on-redundable room directly from the hotel the day before my arrival. When I checked in the next day I was assigned the worse room. It was a oblong room facing the back of the hotel with a view of the building direcly behind the hotel. The heater was a stand alone unit not big enough to adequately heatt he room. I immediately went back and talked to the owner. I told him I was not satisfied with the room and adked if there was another room available. I told the owner why I did not like the room because it was to samall and had a bad location. He said ,"you are a single person and the room is big enough for you" He further said that were no other rooms available. I do not appreciate the bait and switch.

We picked the Carmel Inn Suites off the internet and we totally lucked out it was very cute , the room was very clean and exactly what the website detailed, the rooms although on the small side are well decorated , bathroom worked fine, TV, and everything else was good. The parking is a little tight but I would still totally recommend it. Check inn was handled very nice by a gentleman with a british accent. Would totally go back there again. They also had a nice little continental breakfast setup....nice touch.