We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“If Only...” 4 of 5 stars
Review of Hyatt Carmel Highlands

Save Saved
You added Hyatt Carmel Highlands to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Bed & Breakfast for Two
Ranked #14 of 22 Hotels in Carmel
Northern Califonia
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
58 helpful votes 58 helpful votes
“If Only...”
4 of 5 stars Reviewed August 7, 2014

...the rooms would match the rest of the property. The views are outstanding. You look over some of the most spectacular coast in the world. The grounds are meticulously landscaped and absolutely beautiful. The service is outstanding (with a minor exception.) The valets are exceptionally good. The rooms, however, are another story. They are clean and have wood burning fireplaces, which is great. The deck with ocean view is wonderful.However, they have serious shortcomings. There are no additional outlets to plug in your electronics. You have to unplug something or plug your electronics in next to the sink--and water and electronics do not mix. The room is a bit cramped and the deal furniture old and chipped. The TV picture quality is poor. The bathroom is pedestrian. If only the rooms were equal to the rest, this place would be top notch. As it is, it is overpriced.

Room Tip: Get an ocean view room.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 10, 2014
We appreciate your feedback and you taking the time to review the property. We sincerely hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

668 reviews from our community

Traveler rating
    322
    166
    82
    55
    43
See reviews for
114
354
12
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Top Contributor
136 reviews 136 reviews
24 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 5, 2014

Very comfortable rooms with nice bathrooms. The most important thing is the view. This hotel is perched in the hills outside Carmel overlooking the ocean. The only thing is to be sure that there is not a big tree in front of your window! The rooms are all rows along a little path, which is very nice. The public spaces at this hotel are absolutely gorgeous and very welcoming. The service was good and they really try to make you feel comfortable here. I agree with other reviewers that the parking is way too difficult. I also think that unless you get a room with a really good view---then you might be overpaying.
Also note that this is many miles away from Carmel---so you will be doing some driving back and forth.
There is a little downer that they are using these gorgeous public spaces to sell their time shares.

Room Tip: Some rooms are too near the road--others have great big trees and bushes in front of the window. Fo...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 7, 2014
Thank you for the great review- we are happy you enjoyed the beautiful views and we will look into your feedback regarding the parking. We hope you will visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 4, 2014

Well appointed and spacious rooms with ultra comfortable beds and well equipped kitchens, many of which have spectacular ocean views.Equally well appointed public spaces and jacuzzi s & fire pits dotted around the property are good amenities. So why just an average rating? First, many rooms are close to Highway One so the sound of passing vehicles rules out any chance of focusing on the sound of distant waves and makes sitting on your balcony not so great. (Perhaps that is why rooms are equipped with clocks with soothing sounds). Management will tell you that double-glazed windows eliminate the sound of the cars but I am writing this on a Monday morning and can hear every passing vehicle as clear as a church bell. Second, parking is a pain. Finding a space when the hotel has an event (during our stay it was a wedding) can be difficult, and many of the spaces on this steeply sloping site are tricky. Third, the price! Prices per night often range above $500. If this place was anywhere other than the Carmel area such high rates could not be sustained. Our advice is stay elsewhere and spend the $200 a night you save on dinner at one of the many great restaurants in Carmel. There are other resorts costing $300 a night that are not 5 miles away from Carmel (like Highlands) not next to a busy road, with equally good facilities. If you really must experience Highlands, you could dine at its fine restaurant - Pacific Edge - with a truly spectacular view. Mind you, you will probably need more than the $200 you saved on accommodation if you want to enjoy entrees that can cost as much as $55+!

Room Tip: Rooms up the hill - like the 400 series - are further from the noise of Highway One.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 7, 2014
We are happy you enjoyed the fire pits, stunning views and other ammenities and so sorry you had difficiulties with the parking as well as the noise from the road. We are always happy to speak with you directly about your stay and encourage you to call and speak with one of our managers. We hope to hear from you soon and sincerely hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

I took the opportunity to stay at Hyatt Highland and so glad that my husband and I did it. The place is amazing (we had a one-bedroom), and the balcony looks out to the ocean. We did a couple of wine tastings including one at the resort. We capped our stay by spending the day in San Francisco Fisherman's Wharf and took the red eye flight back to NY.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 7, 2014
Thank you for the fantastic review! We are so hapy you enjoyed the wonderful oceanviews an were able to enjoy some local wine tasting. We hope you choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

We have been coming here regularly for ten years. What Hyatt has done is extremely disappointing. The lobby used to be a magical place. There was always a back and white photography exhibit which was top quality. This has been replaced by flat screen televisions selling Hyatt vacation clubs and high pressure sales people. The new feeling is corporate and sterile.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 7, 2014
We are so sorry you did not enjoy your stay with us. We truly appreciate your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
111 reviews 111 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed July 27, 2014

This hotel is by far the worst hotel I have ever stayed in. The only good things I could find was the view, bar food and Marie and Kathleen the concierge.

Our room although it had a view was situated over Highway 1, very noisy, ok it's highway one, but there was also a loading bay which was in constant use, 5.30 am onwards, beep, beep, beep, beep. The front desk staff,are unless and like robots. The catering staff for breakfast are rude and disinterested. The bell boy was nowhere to be found. The gym is very poor, not many machines working. The pool Nd area is better suited to motel, not a 4 star hyatt. also we booked a room for,three and where given a room for 2, when we complained,,we where given. Lido!!!! Very poor from. Hotel like this, worse still the didn't care. Please stay somewhere else it's not worth it for $600+ a night! we left 2 days early.

Room Tip: Wifi non existAnt, ask for a room with a view cut set back from the road
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2014

We stayed in this charming and unique resort tucked into the mountains along the Pacific Coast Highway on a family vacation (mom, dad and 2 teenage daughters) and could not have been happier even though our room had a minor flood (more on that later). When we arrived we had planned to have our daughters sleep on cots in our room (which we had used points to book btw) but the room configuration was a little quirky so we asked for another room. Although fully booked they managed to find a room for them and gave us a great price for it too!

The hotel is actually a series of semi attached individual rooms/tree houses/townhouses. I can't really describe it except to say they really used the hillside to its best advantage and created this sort of crazy tree house sort of hotel. That said-we loved it-but beware if you struggle with stairs-although I am sure they have ADA compliant rooms-many of the freestanding rooms require a bit of walking and stairs. They have ample help for schlepping your luggage so if you can manage some stairs I strongly suggest you request an ocean view room near the pool-hot tub.

The hot tub literally hangs off of the cliff and you feel as though you could float into the rocky ocean coast below. I strongly suggest planning a sunset dip in the hot tub before dinner-a breath taking view that is life changing-even as I write this review 2 years after my visit:-)

We had two separate rooms-each with a nice sitting area, standard in room coffee set up, renovated baths and comfy beds. My husband and I had drinks in the bar which has walls of windows overlooking the ocean-we were so enchanted as we watched a storm roll over the coast that we had a dinner of heavy apps/ bar food and stayed in the glass room. Just magical. Upon returning to our room around 10:00 we noticed that there had been a leak from the room above and someone had been in our room to mop up the mess including a large pile of wet towels on the carpeted floor near the extra sink outside of the bathroom. We called the front desk and were met with immediate and profound apologies and while still on the phone two bellmen showed up to help us move our luggage. They explained that there had been a flood in the room above ours but they didn't want to disturb us having our dinner so they found us a new room (which was a good trick since they were fully booked) and just took care of our room to ensure that none of our belongings had been damaged (none had-they moved our luggage to ensure that).

The room they moved us to was lovely and the room was almost as nice as our first room:-).

Breakfast is served on a large deck again-hanging over the ocean-with delicious food from a great selection-there is something for everyone from eggs, bagels and french toast to gourmet oatmeal, pastries and more.

Throughout the hotel you'll also find the most magnificent photographs of Carmel and other natural wonders from Bob Kollbrenner (a protege of Ansel Adams). We were so enchanted with his work we purchased a signed photo of his from his Carmel storm series-an investment we enjoy everyday.

Of course, perhaps the best part of our stay was checking out the next day. (Sadly we only spent one night). Because of the flood incident, they comped our entire stay for both rooms (including dinner) and deposited our frequent flyer points back into our Hyatt account. Just a class act all around.

When returned from that vacation we canceled our Marriott card and instead got a Hyatt card. I have to say, Hyatt hotels have really got it going on. Especially the Andaz brand.

Room Tip: Request ocean view near the hot tub.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 7, 2014
We are so happy you enjoyed our wonderfully unique property and all the ammenites like such as the jaccuzi! We thank you for the great review and hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Carmel Highlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Carmel
#4 Spa Hotel in Carmel
#12 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Tingo, Expedia, Priceline, Travelocity, Venere and Otel so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

Owners: What's your side of the story?

If you own or manage Hyatt Carmel Highlands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.