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“Great Hideout” 4 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
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Bed & Breakfast for Two
Ranked #14 of 22 Hotels in Carmel
South Pacific
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
“Great Hideout”
4 of 5 stars Reviewed July 15, 2014

We gave up trying to book a nice room at the adjacent Tickled Pink inn and glad we settled on this Hyatt instead. From our 2-level suite we could see back and left to the said inn (with unbelievably tardy responses to online booking attempts) and gauge that actually we did rather well with a superior property complete with stunning ocean and cliff views. We liked our suite with huge bath tub and real wood-burning fire to enjoy s'mores. In house dinner was better than breakfast but views were always superb. Had the best of both worlds by enjoying a fab sunset dinner at the Post Ranch Inn a bit down the road.

Room Tip: We liked the suite with huge bath tub and real wood-burning fire to enjoy s'mores.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 22, 2014
We are so happy you enjoyed your stay with us as well as the fireplaces, big bathtubs and of course the fabulous views! We hope you visit us again and thank you for the great review!
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668 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 13, 2014

The structure is still there, the terrific Pacific Edge Restaurant is still there, some of the timely and gracious staff service is still there, but it's not the hotel it used to be. The
Highlands Inn is currently about 3/4 timeshare and 1/4 hotel and it shows. We had been to the hotel twice in the 90's and again July 2014. The last visit showed us that the hotel lacked the energy and vitality it once had. The restaurant and check-in staff seemed to be less gracious than I remembered years ago. The views are what makes this hotel's reputation. The rooms are not all the same and I believe that most of the rooms available for hotel use have lesser features. Although the Hyatt sales agent was gracious, one doesn't expect a sales call when one stays at a $500 + a day hotel room. A special positive shout-out to the bellmen, who are still doing a great job.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 22, 2014
We are happy you enjoyed great service fro the bellman, and enjoyed Pacific's Edge and the wonderful views. We appreciate your feedback and sincerely hope you visit us again soon.
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Western United States
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 12, 2014

This is not the type of Hyatt you're thinking of, the kind with a glass elevator and a corporate rate for the conference you're attending in the basement. This is where you use the Hyatt points you accumulate from THAT type of Hyatt. This place feels like you are a resident of one of the most scenic areas of the country. Our room was a full townhouse with a kitchen and a quiet, dark bedroom downstairs. Even though it was February, I was able to swim because the pool was heated. There was also a well-equipped gym. The restaurant has spectacular views and food. The hotel is also more reasonably priced than other luxury hotels in the area, especially considering that it overlooks the ocean. Yes, we did get the annoying time share pitches that others described but we just ignored them. Overall, this was a lovely setting for our anniversary weekend getaway.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 22, 2014
We are so happy you joined us for your anniversary getaway and had a great time! We hope you visit us again and thank you for the wonderful review!
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Las Vegas, Nevada, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 9, 2014

We booked the Hyatt after American Express told us it was part of their Fine Hotels at $750 a night!... We check in at hotel booked 2 villas. Sat down for glass of wine with magnificent views and was approached by young man employed by Hyatt telling us about Carmel and discounts in area. After 15 minutes of talking he now goes into sales hype about time share at Hyatt! We tried to blow him off but he was relentless with offers and going to a meeting. After we had enough of his used car sales pitch we finally went to our villa. Walk into Villa and was greeted to horrible smell from not cleaned fireplace and a room with lumpy beds and horrible paint job!
After experiencing the timeshare nonsense and walking into a supposedly 5 star resort hotel seeing this atrocious room we immediately decided blow this taco stand and get out.
The place is a timeshare mecca and if you are going as a hotel guest AVOID at all costs!
Will say front desk was gracious and we did get a full refund.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 9, 2014

It is perched around the Big Sur drive and you can directly see the sea from your hotel room.

The room is much like an apartment. Kitchen, two bathroom, lounge (with a fireplace) and a beautiful room. I loved the bath in the centre of the room.

The food is exquisite. I had some of the best food on the coastal drive at this hotel. Really pleased and would go back in a flash!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 10, 2014
We are so happy you enjoyed a wonderful visit with us! We thank you for the great review and we hope you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

I highly reccomend the Hyatt Carmel Higlands. The rooms are very clean and the views were breathtakingly beautiful. The service was beyond first class, from the restuarant to the valet, we highly reccomend this resort

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 10, 2014
We are so happy you joined us for your Honeymoon and enjoyed a great visit! Congratulations and we sincerely hope you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TEXAS
Top Contributor
110 reviews 110 reviews
9 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 7, 2014

Hyatt Carmel Highlands is a unique destination for couples. It is located right on the edge of the Pacific Coast. We visit this property each year and always look forward to the scenic views. If you arrive early and your room isn't ready the front desk will treat you to a complimentary champagne...so sit tight and relax! We like an end unit on the top floor and spend our mornings and evenings having coffee and cocktails on the deck. This year we were very pleased to find that our unit (444) had been upgraded with a few new furnishings.(Check out my pictures of our unit. Be sure to visit the concierge and pick up a few business cards for a few wine tastings in the Carmel Valley.
If you are a property owner with Hyatt, be sure to attend the wine and cheese tastings.. You will meet some interesting people that agree, "Hyatt Carmel Highlands" is indeed a unique property.

Room Tip: Ask for a top floor unit for the best views of the ocean.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 10, 2014
Thank you so much for sharing your pictures and your wonderful review! We are happy you enjoyed everything and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Carmel
#4 Spa Hotel in Carmel
#12 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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