The Hyatt Carmel Highlands is as good as a Hyatt Place or a Hampton Inn, plus a fireplace, a horrible bed, and terrible insulation. The main problem is the hotel is a category six hotel (6/7), and the room was $700 a night, and thus it should be held to the highest standards. Therefore, our stay there was extremely disappointing.
. Beautiful Carmel
. Big balcony
. Prosecco glass offered at reception (in plastic glass)
. Old property in need of renovation - must have been nice in the early 80's
. Fireplace aside, very ordinary room
. Barely average bathroom, with the same bathtub you would encounter in a 2-star hotel
. Bathtub's drainstopper was half broken and crap
. Worst insulation ever - have a video showing a strong wind sipping through the door (while it was not windy outside); similar to a fan at half speed, blowing constantly through every side of the door. I'll try to post a video showing this. Of course, woke up sick in the morning
. Terrible bed: bed has a humongous (5-inch?) non-removable pillow-top which destroys your back after two hours
. Barren balcony, not really usable
. Were supposed to get an ocean-view room; but we received what I would define as a half-ocean view room. Proper ocean-view rooms do exist. Our room was similar to the garden-view room in the level below us, with the difference that our view was not fully covered by the trees
. TV was broken upon arrival; gotit fixed on the 2nd day
Service related cons:
. Service knocked on door at 9am on a Sunday, even though we were checking out that day
. Jacuzzi area was dirty and had no towels
. Ran out of matches (important for the fireplace). After the first night I purposefully left the matchbox open for the hotel staff to notice it only had two matches left; they failed to notice
In short, totally unacceptable for a $700 room in a four star resort.
It should not be classified as a Hyatt category six hotel.
- Official Description (provided by the hotel):
- 448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more less
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- Also Known As:
- Hyatt Carmel Highlands Hotel Carmel
- Highlands Hotel Hyatt Carmel
- Carmel Highland Inn
- Carmel Hyatt