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“Romantic” 5 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
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Bed & Breakfast for Two
Ranked #18 of 23 Hotels in Carmel
Lake Villa, Illinois
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
“Romantic”
5 of 5 stars Reviewed March 3, 2014

It was a romantic place to spend the night. The ocean view, the lush greenery, the warm and cozy fireplace...
We also enjoyed the hot tub but there was no view of the ocean from it. The pool was somewhat full of pine needles and plant stuff. It gets kind of dark around the grounds at night. The staff was very attentive. There seemed to be a lack of plugs in the room. The glass of champagne at check in was very nice and welcomed after a long drive. We slept well and the ocean sound is lovely!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 18, 2014
Thank you for the five-star review! You're so happy that you enjoyed a romantic stay with us… a Glass of champagne is always a nice welcome after a long drive! Sincerely hope you visit us again and thank you for taking the time to review our property.
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707 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 28, 2014

We came south from Sausalito on a rainy off season night to check this place out and were so happy that we did. Every staff member we interacted with was friendly, helpful and efficient. We had booked a 'regular' room but requested an upgrade option at check in...since it was somewhat off season we were lucky to be offered a fantastic suite and were happy to pay the price to upgrade to it. Incredible views. Cozy with outdoor sitting areas, Jacuzzi ocean view tub and fireplaces too. Everything was spotless. We had cocktails in the sunset lounge - great with killer views ...returned later for dinner with fun live music and a solid kids menu to compliment our dishes. The crazy thing that stood out to me the most? We have our kids with us when we travel and typically in a suite like this need to utilize the couch bed for them....a maid showed up in the evening for turn down service and made the couch bed up for us. This NEVER happens - regardless of how much we pay, anywhere we go worldwide, we always seem to be pulling out the couch bed ourselves and putting it together for the kids at night. Huge kudos to Hyatt and the maid service staff on that. Loved everything and am looking forward to coming back - thank you Hyatt Carmel Highlands team for an awesome winter getaway!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 18, 2014
We are so happy that you enjoyed your stay with us! From the Jacuzzi tub with Oceanviews to the wood burning fireplaces we try to take care of all the details so you can just relax and enjoy your stay! Thank you for the wonderful review and we sincerely hope you visit us again!
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Burlingame, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

Love this hotel! Even if my husband and I stay only one night, it feels so much longer; it's as if time stops. The views are spectacular, whether we're relaxing in our ocean front room, or enjoying a drink and some evening music at the Sunset Lounge. Staff is super friendly and attentive. We make it a point to stay here several times a year.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 18, 2014
We are so happy that you enjoyed a relaxing getaway with us! Thank you for posting the pictures of the wonderful views. We sincerely hope you visit us again soon and are so happy to hear that you visit us several times a year!
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california
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 25, 2014

Problem: Very small room. Closet not even practical. Bathroom door is half a cm away from toilet. Very dangerous door stopper(see pictures) that almost cut my feet. The stopper was there to prevent the door from hitting the desk, you can imagine how small and packed the room is. No complimentary bottled water in room, no room upgrade, no late check out for platinum member in this property. The lobby overlooking big sur coast used to be a quiet and relaxing place. Now it is full of sales and "potential" time sharing customers all the time.

The good: location is good and house keeping was responsive.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
We are sorry you were disappointed with your recent visit with us and we would love to discuss your experience with you. We hope you will call and speak with our management as we sincerely want you to leave our property happy. Thank you for taking the time to review our property and we hope to hear from you soon.
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Santa Cruz, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014 via mobile

The stay here was incredible but we sought out a review based on the restaurant alone. We were blown away that a four star rated restaurant had food about as good (if not worse)as some of our regular restaurant jaunts that are a quarter of the price. Many of our local Santa Cruz restaurants are ten times better for a fraction if the cost( and that's not saying much). We had the duck and chicken which were both over cooked,flavorless and dry. The polenta had absolutey no flavor. Nothing to complain about from an ordinary restaurant where an entree (an entire entree)costs about twenty bucks.....but when you are paying fifty dollars for a tiny piece meat( sides are extra)....I expect perfection. This restaurant is beyond overpriced. On a positive note the tuna tartar was absolutely incredible!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
We are so happy you enjoyed a wonderful stay with us and we are sorry that you were disappointed with your visit to our restaurant. We sincerely hope you visit us again and thank you for taking the time to review us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Altos, California
Top Contributor
76 reviews 76 reviews
76 hotel reviews
Reviews in 54 cities Reviews in 54 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 23, 2014

Hyatt Highlands in Carmel is one of the best hotels I've stayed at. The service is very attentive. At check-in was told that room would not be ready until 5pm - and was offered free drinks at the bar. The lobby bar itself was great - with a beautiful view of the pacific ocean.
Although the buildings are old, the decoration inside the room was up to date with a fireplace and plenty of firewoods. Was upgraded to a suite including a giant bathtub. Of course the highlight is still the million-dollar view.
Breakfast was excellent. Gym was excellent. 5 stars!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
Thank you for the wonderful review! We are so happy that you enjoyed the beautiful view of the ocean over drinks at the bar. We sincerely hope you visit us again and thank you for taking the time to review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 15, 2014

Loved the view and room. Fireplace is set with logs and you just have to light it to enjoy. Get a room with a balcony and view of the ocean. The restaurant was fabulous. Elegant and again, the views are breathtaking at sunset.

Room Tip: Balcony view a must!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 20, 2014
Thank you for the excellent review! We are so happy that you enjoyed the wonderful sunset as well as the wood-burning fireplace. We sincerely hope you visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carmel
#4 Spa Hotel in Carmel
#17 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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