We stayed here on points and got an upgraded view (kingsize room.) We did a driving tour of northern Cali starting in San Fran and this was the 2nd spot of the tour. It's an easy drive south from SF to Carmel. We chose this hotel from available Hyatts based on the TA reviews, which I found to be accurate. It's definitely a beautiful property with great service. When we arrived, we were warmly greeted - our room was still being cleaned, so we waited in extended lobby area. We spoke with the concierge and she gave us a map of Carmel by the Sea with a few recommendations. The hotel room was a little small, being part of a group of rooms. The valet cheerfully carried all of our bags to the room up multiple stairs. We had 2 balconies - one in the back of the room overlooking the ocean (in the distance) and the other on the pool side. There were a few disappointments in the room, that can easily be fixed by management, I believe. The wireless connection kept dropping. You could not get a signal on the balcony at all. In addition, there were not enough plugs. Seriously, they need to add at least 3 plugs for charging phones, etc. There is a perfect spot for this - by the front door where they have a piece of furniture to put your things. This is also a time-share property and we overheard some people talking to the sales people. We were given a 15% discount for breakfast just for staying there and no sales pitch was required. The breakfast was pretty good. We had a little glitch at checkout - there were 2 food orders added to our bill. It took a while to remove them (system controls, I suspect) and the front desk was very apologetic about it. Looked like sloppy record-keeping (he showed me the paper bills and the room number and name didn't look anything like ours.) These things made me give them 4 instead of 5 stars. The bed was comfortable and there was an inviting fireplace, which we did not use. We did purchase a s'mores kit from the gift shop and made some over a firepit by the pool. The pool was heated, but we didn't use it, but saw a few people braving the cooler temperatures. We drove the 17-mile drive and found the scenery beautiful. This was a good spot to return at the end of the day. Would probably stay here again if we returned, but not an absolute certainty.
- Official Description (provided by the hotel):
- 448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more less
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- Also Known As:
- Hyatt Carmel Highlands Hotel Carmel
- Highlands Hotel Hyatt Carmel
- Carmel Highland Inn
- Carmel Hyatt