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“After a rocky start, a nice stay overall” 4 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
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Bed & Breakfast for Two
Ranked #14 of 21 hotels in Carmel
Amsterdam, The Netherlands
Top Contributor
70 reviews 70 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
92 helpful votes 92 helpful votes
“After a rocky start, a nice stay overall”
4 of 5 stars Reviewed July 23, 2013

Located at Carmel Highlands, overlooking the Pacific, the location of this Hyatt property is attractive. We had two different rooms, one of which was room 105 a suite overlooking the Pacific, an oblong room with sitting area with TV, couch and a table with four chairs, a small bathroom with shower and a hot tub adjacent to the bathroom, at the end of the room a kingsize bed, which is difficult to get into on one side due to the narrow wall access. In the middle of the night we were awakened by a loud noise above us (which turned out to be the reception area) where cleaners were working. We also found the bathroom not properly cleaned. Gross. Happily our complaint was adequately and friendly resolved, so that this unfortunate incident was forgotten quickly. Breakfast can be used outside at a terrass, with a magnificent view (unless you are in July or Augustis in Carmel and a great opportunity to the summer fog that obscures the view and causes a cold wave over the area. All in all a pleasant stay.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 26, 2013
We are happy you enjoyed your stay with us and that we were able to quickly address any issues during your stay. Thank you for the wonderful review and we sincerely hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2013

This is a nice resort with an amazing view of the ocean. We had a one bedroom townhouse and our view of the ocean and property were great from our deck as it was above the trees and foilage. Our room was clean, comfortable and nicely appointed. Parking is a bit of an issue as the terrain doesn't really allow for parking by one's room. There is a ramp in the rear of the property which is where many people parked their cars. You can also have your car valet parked if you would prefer that. The pool was heated and very nice. We had a late night swim with my son and the view of the property from the pool was fabulous. They also had a firepit going which added to the ambiance. The only thing that was a little disappointing was the fitness center. It was adequate, but I expected more from a premier Hyatt property. Otherwise, I would most definitely recommend this property.

Room Tip: Ask for a room above the tree line. Some rooms at lower levels on the property may have an obstruct...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 1, 2013
Thank you for the wonderful review! We are so happy you enjoyed your stay with us and we appreciate your feedback regarding the fitness center. We hope you will visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 22, 2013

Hyatt is located in Carmel Highlands, a 10 minute drive from Carmel. The hotel is situated on top of a hill and is spread out. We stayed for three nights here is my pro's and con's

Pros
Views- Best place to stay close to Caramel with views of the ocean. Views are larger than what you would get in the city.
Location- close enough to the Carmel to drive for dinner, far enough to have less traffic flow and people
Rooms- Fireplace was excellent and porches were spacious
staff- was very helpful, Maria the consierte, front desk staff and bar staff.
Food- breakfast was excellent in the lower restaurant, we did not try dinner
landscaping- beautifully maintained with different landscapes, foliage and plants

Con's
Noise You can hear your neighbors, walls are thin.
Timeshare property- salesman congregate in the main lobby where the views are and pitch to prospective clients. Kind of a cheap feel to it as we wanted to relax and had to listen to them for 30 minutes.
Price- Kind of on the high end for what you get but..
fitness center- kind of weak but pool area is good.

If you want to have the best view of the Ocean and not stay in the city this is the place for you. Pebble Beach and big sure have great views but are also 1k a night. If you want to stay in the Valley sure you'll have a bigger room but no ocean view. Like warmer weather with sun stay in the Valley. Hyatt is very close to point Lobos, convenient and saves time if you go to Big Sur, they are on the way. yes price is high but it's Carmel. Service was good but not 5 stars.

Room Tip: Ask for a room higher up, on second floor, and away from the road
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, August 1, 2013
We appreciate your review- it helps us to see what you enjoyed and where we can improve. We will look into your comments and we are happy you enjoyed your stay with us overall. We sincerely hope you visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 21, 2013

Unfortunately this Hyatt hotel doesn't leave up to the ordinary Hyatt standards. The hotel requires a true overhaul, and the view, although beautiful, doesn't merrit the high prices. The suite was run down, had old carpets and the windows no longer closed well. The breakfast was just average and the service mirrored the image of a fast-food restaurant. The staff was professional but not necessary forthcoming, but I assume that the high frequency of "one-night" guests have left their footprints on the way the hotel is managed.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 26, 2013
We are so sorry you did not enjoy your stay with us. We will look into your comments and we appreciate your feedback. We sincerely hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 21, 2013

Built on a steep hill, there are stairs everywhere on this property. Tiny parking areas with poor access to the some of the smallest rooms I've seen at a Hyatt property made lugging our bags a real chore, so paying for some assistance might be a back-saving tactic here. The path from the lobby to our room led into and out of a pool area, which is odd to say the least as we needed to step around puddles and kids to reach the next set of stairs. The room itself was clean and well appointed but creaky and cramped. What might have been a spectacular view of the ocean was well blocked by mature foliage and trees, so don't go for the view. The parking area that wound up being closest to our room was so small that there was no way to even turn the car around in it, and we needed to back down the very steep driveway to the main road when leaving.

For the cost, this is not a property I will return to.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 26, 2013
We are so sorry you did not enjoy your experience with us. We appreciate your review- it helps us to know what you enjoyed and where we need to improve. We will look into your comments and thank you for taking the time to review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 17, 2013

I have been a loyal Hyatt customer for a long time, and have spent time at many of their higher end resort properties. Given the price of the rooms at this location, I expected a high level of service, cleanliness and room design, but this location needs a refurbishment. The staff was friendly enough, but nothing approaching a 5 star hotel. The views and potential for these rooms is off the charts - they sit on the cliff, overlooking the Pacific with great views of the sunset. Unfortunately, that is about all you're paying for. The rooms were just too old - walls are thing and the decks need to be refinished / painted and in some cases, boards replaced. Add on the over the top room service menu prices, and this hotel does not stand up to any of the competition available in the Carmel / Monterey area.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 26, 2013
We are so sorry that you did not enjoy your experience with us, and we encourage you to call and speak with our general manager. We pride ourselves on wonderful customer service, and a truly memorable, beautiful visit on this stunning property. We hope you will consider staying with us again and we hope to speak with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 17, 2013

The moment I walked in I could see incredible views of the Monterey coast. As good as anything you see in Big Sur. Had view from room and deck as well as from restaurant. Room very nice with working fireplace that they set up for you to use. Service incredible. It's obvious that the employees are proud of the place.

Room Tip: Ask for a room with an ocean view
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, July 26, 2013
Thank you for the wonderful review! We are so happy you enjoyed staying with us and that you enjoyed the stunning views! We sincerely hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Carmel
#4 Spa Hotel in Carmel
#13 Romantic Hotel in Carmel
#14 Family Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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