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“Ocean View + Fire = Romance” 4 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
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Ranked #19 of 23 Hotels in Carmel
San Francisco, California
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Ocean View + Fire = Romance”
4 of 5 stars Reviewed May 31, 2013

This hotel showcases Carmel in its finest glory, nestled into the mountains and a quick jaunt from Pt. Lobos, its a wonderful location.

Rooms: The rooms are nice and clean, and the view speaks for itself. The bathroom was small, and needed an update, but overall clean. The tv has no HD, but again, you are looking outside or at the fire, but HD would be nice.

Fire: The fire really did make this trip special. The abundance of good burning wood really added to the ease of starting a fire.

Ocean View: The view. Simply gorgeous and indulgent. The room was equipped with binoculars, so you were able to see what the view really had to offer.

Hotel Amenities: Heated pool and hot tub, with ample towels. Lounge was good, and overall a beautiful property that had excellent service, especially the valet service.

California Market: Breakfast was good, but of course has Hyatt prices. The omelet with dungeness crab was indulgent, but when in Rome. you must.

All in all, this was a wonderfully romantic place to escape the city and explore Monterey and Carmel. A gorgous site, that needs a few updates in the bathroom, but overall, beautiful and woudl happily come back.

Room Tip: Bring marshmellows, graham crackers, and chocolate for a smore experience. Also, wine in the Genera...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, June 4, 2013
We are so happy you enjoyed your stay with us- the wood burning fireplaces are always a treat, as are the stunning views! We sincerely hope you will stay with us again soon and thank you for the wonderful review!
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 28, 2013

This hotel is listed as a four star facility and charged four stars prices. However, it was closer to a two star hotel. It was grossly overpriced for the poor condition of the room, bathroom and over all cleanliness. The view was magnificent, but that was the only plus. The room had no extra outlets to charge cell phones, laptops, etc. The bathroom had a single tub/shower combo with an old hand held shower device. There was no counter space in the bathroom and it smelled like old urine.

We went to the "casual" dining room and were charged $26 for roasted chicken which consisted of one small wing with a bite or two of dark meat. There was not bread/rolls, no water was offered. Very, very disappointed! Would not recommend this to anyone!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, June 4, 2013
We are so sorry that you did not enjoy your experience with us, and we encourage you to call and speak with our general manager. We pride ourselves on wonderful customer service, and a truly memorable, beautiful visit on this stunning property. We apologize about your dining experience and hope you will consider staying with us again. We hope to speak with you soon.
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Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2013

The property needs some updating. Service in the California Market was dreadful, we sometimes waited over 15 min for any service. On the positive side, really nice views and good location. Beautiful location to watch the sunset. But for the price, I expected more of the rooms.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 28, 2013
Thank you for taking the time to review our property and restaurant. We strive for excellent service and we are so sorry that you did not enjoy your experience at California Market. We are glad you enjoyed the beautiful ocean views and we sincerely hope you will visit our property again.
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Houston, Texas
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed May 26, 2013

The location is great as the view to the ocean and sunset were wonderful. For $500 a night I was expecting a nicer hotel; I didn't know they were outdated townhouses converted. No maid service unless you request and the room just didn't feel clean. The pull out sleeper sofa was terrible about 2 inches of padding with flat sheets. The screened patio door was from 1970 and you had to fight with it to get it closed. If you called for service they did appear promptly. The food in the restaurant was good but I would never stay here again.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 28, 2013
We are happy you enjoyed dining with us and we will look in to your comments regarding your stay. We want everyone to enjoy their rooms- from the accommodations, to the cleanliness and amenities. We sincerely hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 24, 2013 via mobile

We paid ($495 per nite)for an ocean view townhouse and we got instead the bedroom facing undergrowth and shrubs and the walkway to the front townhouse. The living room has ocean view as well as the flue (chimney) of the front townhouse as a result have a constant smell of smoke and smog. Pillow cases are creased ; not ironed at all. The place is so tired looking, carpets with food crumbs and strings, oily mugs, egg stained plates (yuks).Found out you could paid $199 for 2 nites stay if you are prepared to give them your time to listen to their timeshare sales talk.! Will never stay at this hotel again

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 28, 2013
We are sorry about your recent experience with us. We encourage you to call and speak with our management as we sincerely want you to leave our property happy. Thank you for taking the time to review our property and we hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, Arizona, United States
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 23, 2013

This was the second leg of our vacation down the west coast. We splurged for the upgraded room with an ocean view. And yes it was worth it. The view was fabulous from our spacious patio. The room was great too -- plenty of space to settle in and we loved the fireplace for the cooler nights.

This is off the beaten path of Carmel -- you will need transportation for shopping and the bars/restaurants there -- but we loved being out of the action.

The staff is great -- we had positive experiences in both restaurants as well as the bar. The food and the wine list were fabulous. The rooms were fully stocked with firewood and we really appreciated the fireplace being prepared as part of the turndown service. Special thanks to the front desk man (didn't get his name) who was kind enough to give me his personal morning paper so I would have something to read on the 8 hour drive to Carlsbad. That was above and beyond the call of duty. We will definitely be back.

Room Tip: We asked for a upper floor and our request was granted. The upgrade to ocean view was worth the extr...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 28, 2013
Thank you for the 5-Star review! We are happy you enjoyed the fireplace our wonderful staff. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Soda Springs, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

I found this facility to have it all: great service, clean, well-furnished units with very comfortable beds, unbeatable views of the ocean only yards away. Fireplaces in each room with plentiful firewood, the two restaurants and the bar are first-rate.

Room Tip: Ocean views are available in most units, some full ocean, some "horizon" which also have g...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 21, 2013
Thank you for the 5-Star review! We are happy you enjoyed the stunning ocean views. We hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Carmel
#4 Luxury Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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