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“Gorgeous Views!” 4 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923   |  
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Bed & Breakfast for Two
Ranked #18 of 23 Hotels in Carmel
Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Gorgeous Views!”
4 of 5 stars Reviewed May 8, 2013

My husband and I went to Carmel with another couple. We chose this place because we went there for a drink in their bar on our honeymoon and vowed we would stay there one day. 22 years later, we did. Our room had a gorgeous view and a wonderful fireplace which we used both nights. The staff prepared the fire each day and all you have to do is light it. Perfect! The restaurant was wonderful. It also had breathtaking views and the food was fabulous. It was pricey, but worth it. Rooms can be expensive, but if you keep checking the rates go down. This was also close to the Los Lobos State Park. It is a place right on the ocean with great views. There are seals and otters and wildflowers everywhere. We also had a nice leisurely walk. The hotel was 10 minutes from Carmel. Easy to drive there.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 14, 2013
We are so happy you enjoyed the many features of our property (the fireplaces are always a treat in the evening) as well as our delicious restaurants. Thank you for the wonderful review.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
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English first
San Jose CA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is a one of a kind property overlooking the ocean amid cypress and pine, nestled along the coastal mountains just south of Carmel. The rooms have jacuzzi tubs, fireplaces and kitchenettes. Everything you would wish for in a romantic hideaway setting, combined with an award winning restaurant and lovely lounge. There is also a secondary cafe with stunning views out on the patio.

I can't recommend this treasure highly enough.

Room Tip: Every room has a stunning view of the ocean below the cliffs. There are no poor choices. Some are up...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 8, 2013
We are so happy you enjoy staying with us- the wood burning fireplaces and jacuzzi tubs are always a treat, as are the stunning views! We sincerely hope you will stay with us again soon. Thank you for the wonderful review.
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Scottsdale, Arizona
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 30, 2013 via mobile

Love returning to beautiful Carmel! There is everything to love from the visiting seagulls at breakfast, to the lush vegetation, to the wondrous sea shore to the starry nights. Highlands Inn service is exceptional -- wait staff, concierge and housekeeping are ready to take care of anything we want. The grounds are immaculate and full of flowers. The rooms are well equipped and very comfortable and private. We look forward to our annual trip to Big Sur and Hyatt Highlands Inn.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 1, 2013
Thank you for the wonderful review. We are so happy you enjoyed friendly service and the stunning views are always a treat! We sincerely hope you will stay with us again soon.
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California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

Traveling down the coast from San Francisco to Southern California my wife and I had just stayed in a very dirty hotel out by San Francisco. I decided to not be a cheap skate and splurge on a nice hotel to compensate for the dive we had stayed at the night before. This hotel is amazing. We didn't check in until around 10:00 PM and since we were only staying one night I asked for a complementary upgrade which they honored. Our room had a fireplace that came stocked with firewood. A balcony with the most beautiful view of the ocean and a pair of binoculars. A mini fridge. The most comfortable bed ever. I can't say how great this room was. All I can say is I didn't want to leave I didn't want to check out I wanted to live there.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 1, 2013
Thank you for the wonderful review. We are so happy you enjoy staying with us- the wood burning fireplaces are always a treat, as are the stunning views! We sincerely hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watsonville, California
Top Contributor
107 reviews 107 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 26, 2013

Have stayed here all different times of the year and always can't wait to return Check in is fast and friendly. Room accommodations are fantastic with deep tubs, nice showers, kitchen and fireplace for those cooler nights, Nice pool and 3 hot tubs scattered throughout. Lounge is nice for cocktails...resort prices so beware but views fantastic. Restaurant delicious,but a la carte prices high. For a special dinner worth it as food , views and presentation worth it. Beauty is one night you can eat in room with goodies from store or deli. Renovations coming this year and adding deep blue colors which will improve decor and make it even ricer looking. A fabulous resort with Pt. Lobos and other wonderful sights and hikes near by.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, May 1, 2013
We are so happy you enjoyed staying with us and your dining experience at Pacific's Edge! We sincerely hope you will stay with us again soon and thank you for the excellent review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 20, 2013 via mobile

We had a lovely 1 BR with upstairs BR suite. Deck was missing 1 chair and had no table or outside light making it difficult for both of us to enjoy that feature. Only 2 hot tubs for the condo facility make that amenity unavailable to 75% of guests due to the normally ver chilly evenings. Location is beautiful, overlooking the waves of Carmel. Lounge and restaurant have beautiful panoramic views of Monterey Bay and coast. Huge fireplaces in lounge throw so much heat that people are driven out into the cold, a perfect example of "too much of a good thing".

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, April 22, 2013
We are happy you enjoyed the suite as well as the beautiful views.We hope you will visit us again next time you are in the area!
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Redwood City, CA
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 18, 2013

I was there in early February 2013 for two nights for work (Sun and Mon nights). I have stayed here once before in 2006. The rooms could use a facelift. It was in much better condition in 2006. For this price point, the rooms should be better. Some reviewers commented that things seem to be down hill since this property is trying to convert to Hyatt timeshares.

Both times I stayed in a two-level one-bedroom suite. The size of the room and the views are excellent. Upstairs kitchen and living/dining area are fine. The bedroom showed wear and tear - furniture corners showed bumps and bruises (probably from people hitting it with their suitcases). My nightstand had water damage (bubbled up wood on the top). Carpet is worn. The closet was awkward because it was located under the stairs (an average-height man would have a hard time using it because it's somewhat a walk-in closet). The shelving was just boards that were like a DIY home project. Again, totally functional but not something I would expect at this price point.

Bathroom was very clean and updated. Jetted tub, separate shower, toilet in its own room, single sink with plenty of counter space. Updated lighting. Comfy bathrobes. All very nice.

Service during our meeting was fine. Met our business needs. Food during the meeting was great. Ate in the restaurant for lunch. Wish we had a chance to dine in their nicer restaurant for dinner!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, April 22, 2013
We are happy you enjoyed your meals while saying with us and we will look into your comments regarding updating the rooms. We thank you for your review and sincerely hope you chose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carmel
#4 Spa Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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