My wife and I own 3 Hyatt Residence Club (HRC) properties. We've been to many of the HRC locations and have had a great experience in all of them except the HRC at Carmel Highlands.
We were supposed to get a 2BR with an ocean view; that didn't happen. Instead, we were given a 2BR with a terrible view of the wooden roof shakes from the adjacent building. The HDTV in the upper BR, although "operable", could not be used because the available space in that BR was cluttered with large and old BR end tables that were useless. If we tried to watch the HDTV from the king size bed, we would not be able to view it, because of the very large TV cabinet doors, which blocked the view from the bed. The net result is that, with no comfortable chairs to sit down, the TV was useless.The restaurant was mediocre at best, and although the employees there were helpful and courteous, the service at the front desk was very substandard.
In addition, the general appearance of this HRC was rather poor, when compared to the HRCs in other locations. Our rooms (and I believe all the others) did not have a washer or a drier. Please do not judge the overall HRC on the basis of this location; if you travel to other HRC locations, you'll be delighted at how great these places truly are. HRCs are worth their price, but not this one in Carmel; look elsewhere.
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