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“Weekend Trip” 4 of 5 stars
Review of L'Auberge Carmel

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L'Auberge Carmel
4.5 of 5 Hotel   |   Monte Verde Street at Seventh Avenue, Carmel, CA 93920   |  
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Hotel amenities
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Romantic Getaway
Ranked #6 of 23 Hotels in Carmel
Certificate of Excellence
San Francisco, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Weekend Trip”
4 of 5 stars Reviewed November 6, 2013

My wife and I made a last minute trip to Carmel for the weekend. We were lucky to find an available room at the Auberge. It was a wonderful little hotel with great service. All the rooms are off a tranquil inner courtyard. The courtyard has tables and chairs with heat lamps and is a nice place to relax. We did not find the time to have dinner in the restaurant but we did enjoy breakfast there twice. The breakfast is included in the room rate and includes toast, a pastry, fruit, eggs, juice and coffee/tea. You can also pay for additional items like oatmeal or french toast. The hotel also had my all time favorite feature of a Nespresso machine in the room. All in all a great little hotel with a perfect location in Carmel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
    170
    47
    28
    10
    6
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27
182
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Sydney
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed November 3, 2013

We spent 2 nights at L'Auberge & it was like arriving in heaven after a rather ordinary apartment experience in San Francisco. It has a delightfully European feel to it - think stylish French country Inn. The staff are delightful, professional & cannot do enough to help whilst still being discreet. We had a courtyard room on the ground floor & whilst the room itself was lovely & spacious with a big bathroom, my only comment with being on the ground floor was that we had to close our curtains on occasion for privacy if there were guests eating or drinking in the courtyard outside our window. The location is great - right in the middle of the most charming town & a few minutes walk to the beach.
Just one comment, the delightful receptionist informed us on our arrival that there was no need to tip hotel staff as a charge of $30 was added to the bill on departure to cover it which we thought was a great idea as being Aussies we struggle a bit with the whole tipping culture in the US. What I didn't realize she meant was $30 per day & if you stop in the bar on your way home from dinner for a little nightcap as we did, you are still expected to tip the barstaff.
All in all though a most enjoyable stay & would highly recommend for a romantic getaway albeit not a cheap one.

Room Tip: If you don't mind walking upstairs go for a first floor room
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citrus Heights, California, United States
1 review
5 of 5 stars Reviewed October 29, 2013

What is the opposite of "rude"? Answer is the staff at L'Auberge Carmel. We are not inexperienced world travelers, but we have never encountered a more polite and helpful staff than the one at this charming inn. They actually make me feel proud that we found them so close to home. My hat is off to L'Auberge Carmel for making this my wife's best birthday ever.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California, United States
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed October 28, 2013

Poor Service :(((

BE AWARE!!!!
There is a 24-hour cancellation policy for the restaurant in hotel. It is $50 per person (unless you speak with Maurine then it is $100 per person, but she won't admit to saying that because she has been there FIFTEEN years). Oh and Maurine also let me in on a little secret....depends on your excuse for canceling a reservation; sometimes they will charge you sometimes they will not. So think of a good excuse; apparently being honeymooners was not good enough.

Remember to shower with ALL windows open or else smoke alarm will go off and fire department will show up and come into your room. I believe it is common since front desk person called and immediately asked if someone was showering......

The restaurant is not worth the price. We spent $340 for two people (a cheese plate add-on and ONE beer). Much better restaurants that are far less expensive. If you like good food, dine elsewhere...if you like "the name & the high-end atmosphere" then dine in hotel's restaurant, Aubertine. They will not tell you about cancellation policy so please make note ahead of time to call and cancel.

I know this review sounds mean, but I am just telling the truth. If it helps one couple/family make a better decision on their stay in Carmel then it was worth it. I use these reviews quite often, and think it is only fair I write one for this experience. And may I add..I did try to contact hotel staff and let them make it right and they FAILED big time. I am young, only 23, and do not appreciate businesses or people in general not taking me seriously.

I have only been in the working world/customer service world a little over a year. But I already know: the paying customer is always right, apologies may not solve everything but they help, never say something that is degrading or suggests the client is a liar, and to make things right when a client has been wronged. I think "one of the best hotels in Carmel" should know these just as well as a 23-year old does.

The only good thing about our stay was the smore' bonfire on the beach and the hotel driver who drove us down to the beach. I can't remember his name, but he was one of the sweetest people we had ever met.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 23, 2013

Carmel is a very wonderful place. I never thought I could find it more so until we stayed at this hotel. The hotel is very European in its design but the rooms are modern.

We stayed for three days. It was like living in Paradise. Upon arrival, we were greeted by our names, shown to an actual desk, and greeted by very friendly staff.

We were then shown to our room where we found a hand written note to welcome us. There was a bottle of champagne and another handwritten note wishing us a Happy Anniversary.

We also ate at the Aubergine restaurant at the hotel.

If you are entertaining the idea of staying in Carmel, we highly recommend this charming and lovely hotel.

Stayed October 2013, traveled as a couple
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Laguna Beach, California
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed October 18, 2013

I am a slight clean freak BUT the bathroom door was white and had a LOT of black fingerprints, I think there is an old product called Fantastic that could deal with this issue! The phone cord had a Qtip wrapped in it, I guess the good news is that it was not used. The windows were dirty both in and out. I came back to the room mid-clean one day and the coffee cups were being washed by the housekeeper in the sink, in other words not sanitized by a dishwasher, and yes she was using the same gloves she cleaned the toilet with!!! The house keeper cleaned the rugs by vacuuming my favorite shoes completely under the bed, I guess the good news is she swept under my shoes! We stayed in room 9 and we could hear the toilet flush from the room above us when we were in the bed. It just made me think if I can see all these issues what else was dirty??? Cozy, cute and perfect location goes for a long way but dirty just ruins it for me....

Room Tip: Do not get room 9
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 16, 2013

I can only echo other positive reviews. These people can't do enough for you. If you are looking for perfection in idyllic surroundings this is it. Breakfast was divine. The bar is very cosy. you could actually stay here and not go anywhere else other than a walk to the beach.

Room Tip: Upstairs rooms are a bit of a climb. If you have a problem climbing steep stairs you may want to req...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Auberge Carmel

Address: Monte Verde Street at Seventh Avenue, Carmel, CA 93920
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#2 Spa Hotel in Carmel
#2 Luxury Hotel in Carmel
#5 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — L'Auberge Carmel 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Built in 1929, the European-style luxury hotel is located just four blocks from famous Carmel Beach and an easy stroll to the village's numerous art galleries, shops and restaurants. Major renovations have transformed the hotel's 20 guest rooms, entrance and landscaped courtyard into a romantic Carmel setting. Luxuriously romantic, the Carmel hotel was created for adults to relax, rejuvenate and nurture relationships—the perfect Carmel escape getaway. The interior decor of guest rooms is rich and pleasing, warm jewel tones accent the quaint charm of the architecture. Individually designed guest rooms feature the finest fabrics and linens, enlarged bath areas with radiant floor heating, some with soaking tubs. It is one of Carmel’s few full service luxury hotels offering valet parking, room service and highly personalized guest services. The highlight of L'Auberge Carmel is its intimate 12-table restaurant, Aubergine, featuring a 4500-bottle wine cellar. It is the passion of Executive Chef Justin Cogley. All accommodations include a sumptuous continental breakfast. ... more   less 
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Also Known As:
l`Auberge Carmel Hotel Carmel

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