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“Excellent Boutique hotel with B&B intimacy” 4 of 5 stars
Review of L'Auberge Carmel

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L'Auberge Carmel
4.5 of 5 Hotel   |   Monte Verde Street at Seventh Avenue, Carmel, CA 93920   |  
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Hotel amenities
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Romantic Getaway Package
Ranked #6 of 21 hotels in Carmel
Seattle
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Excellent Boutique hotel with B&B intimacy”
4 of 5 stars Reviewed November 19, 2012

I would definitely stay at L’Auberge in Carmel again.
Best : Service: bell-luggage, valet, restaurant and front desk - everyone was prompt, helpful and friendly. Inner Courtyard: Better seen in person than in the pictures: Private and enjoyable for breakfast or evening cocktail. Restaurant: Eat here one night for dinner. The food and wine-pairing dinner was excellent, even if it does set you back some – it was worth it. Location: One block off of Ocean Ave’s gallery / shopping and three blocks from the beach. Driving in Carmel is unnecessary due to location, but if needed the hotel has a dedicated Mercedes for the valet to shuttle you for local trips (no cab necessary in town).

Room: We had a Deluxe Courtyard Queen (#16). Bottled water, snacks and turn-down cookies were complimentary. The bathroom Japanese soaking tub fully large enough for two and bath-salts were included (treat yourself). The stand up shower was on the small side, but fine. Bed was very comfortable, room quiet and dark for sleeping, in-room iPod docking station for music, free wifi. Only missing was in-room coffee maker for morning coffee (and NOTE: the hotel was happy to bring you breakfast, or morning coffee to your room – but I still like it in-room). Very happy with the room.

Other surprises: There is $25-per-day gratuity “resort” fee that included tips for all service persons (so no tipping required for services – valet, bell, restaurants). I’m sure this was to adequately tip due to Carmet visitor demographics - larger number of non-US visitors that don’t tip, and ‘mature’ visitors that come to Carmel. We liked this, but tipped extra when settling up the bill anyway. Service is important here – the bell service to get your bags up-stairs would be more important for visitors that usually would need an elevator. We had a small bag of bath-salts left in our car as a small amenity when leaving the hotel. Special requests to print out wine-notes was accommodated by the front desk.

To improve: in-room coffee, better liquor selection. The hotel has an EXCELLENT liquor selection for everything you would predictably want. But could use some further broadening, particularly with popular local “Craft Distilleries”, and a broadened cocktail menu (the need to get with the current trend of offering creative cocktails and specialized "craft-distilled" liquors).

L'Auberge had the 'maturity' and service level of a true boutique hotel, with the intimacy of a B&B. Would recommend and stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, February 21, 2013
Dear Hotel_SnobinSeattle,

Thank you for staying with us at L'Auberge Carmel. I appreciate your feedback and please know that I have shared your comments with our Chef and Restaurant Manager. In fact, the Chef has already put into place their own cocktails - with some including barrel-aged cocktails. Perhaps on your next visit we will have the delight of pouring you a glass.
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192 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
San Francisco
Top Contributor
71 reviews 71 reviews
52 hotel reviews
Reviews in 56 cities Reviews in 56 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed November 5, 2012

You feel like you are in a European country inn. We travel to Carmel often and I have been commenting in other reviews that the B&B rooms in Carmel, in general, are getting tired and need updating....but not at L'Auberge. It is pricier, but you are getting many wonderful amenities.

The full price rate is just above what we prefer, so we tried the hotel per a Jetsetter deal and at that rate, it was just right. The $25 resort fee states it's for tipping, but we still feel obligated to tip and the staff accepted it willingly. Nothing against the staff, because we find this happens at all places that add a resort fee. There's been only one place we stayed where a staff member declined saying it was included.

The snacks and caramels in the room were a nice touch, and we loved the cookies at turn down. The breakfast that is included is wonderful. There is a supplemental menu, but we felt the included breakfast was more than sufficient. In addition, everything is made in house, the jam, the bread, the pastries..the coffee was good, juice was fresh squeezed and we had two eggs any style.

Our room was a king courtyard, and we took advantage of the relaxing and charming courtyard. We also enjoyed the large tub in the room. Our shower had no issue with pressure; it was actually really good. We liked having the Bose Ipod base to listen to our own music. The bed was comfortable with lots of great pillows. The staff was professional and friendly.

We didn't try their restaurant for dinner because we already had plans at our usual favorites, but I would like to try it on a visit sometime, whether we are staying there or not.

We had a great weekend there and will definitely return.

Room Tip: We didn't see other rooms, but would stay in the king courtyard again.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, February 21, 2013
Dear ViaggiatoreSF,

Thank you very much for staying with us at L'Auberge Carmel and I appreciate your feedback. We strive to make each guest feel welcome and at home and we hope that when you are in Carmel again, we have the honor of having you as our guest again.
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Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 18, 2012

We had a great weekend at L'Auberge Carmel. The rooms are quiet and comfortable, bathrooms lovely. I saw some reviews that complained about the shower pressure, but I would point the reviewers to the signs (all around Carmel) that the area has always experienced severe water shortage.

The restaurant was the high point. My husband and I have tried many different tasting menus, and the majority unfortunately do disappoint. This was not the case. Loved that the menu only listed the ingredients and really put us in the hands of the chef. Each course was wonderfully flavorful, with unique ingredient pairings. Cheese course was truly remarkable, unlike any we've ever had! The wine pairings were magnificent and were of the perfect amount (sometimes the sommeliers pour way too much for a 10 course meal or on the opposite end, too little to enjoy it fully). Overall, I would definitely rate this one of the best tasting courses we've ever had and like I said we've been to many including the French Laundry and Quince in California and many famous ones in Spain.

Finally, I had mentioned that it was my birthday when booking the restaurant reservation and it continued to be a special touch throughout the weekend as everyone mentioned it (at check-in, at the restaurant) and I also found a nice note and bottle of wine in our room. It was a wonderful touch.

Would highly recommend L'Auberge Carmel and will definitely stay on our next trip through the area!

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, October 24, 2012
Thank you for your kind comments and I am glad that your were able to enjoy your birthday dinner and stay! At L'Auberge Carmel, we strive to ensure that all guests are thoroughly enjoying their stay and having a once in a lifetime experience... everytime. We hope to see you on your next birthday or when you simply back in the area!
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Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 30, 2012 via mobile

Our stay was very pleasurable with only good things to say. Everything very good with the restaurant, with it's wine selection, on the top. We really enjoyed the tasting menu. Very well designed. The restaurant is small and has a very casual atmosphere without losing the gourmet characteristics.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, October 24, 2012
Thank you for your kind comments! I have spoken to Chef Justin and the entire kitchen and restaurant staff about your dining experience. We hope that we can welcome you back when you are in the Carmel area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 29, 2012

The hotel and its courtyard are visually charming, and should provide a first class experience in beautiful Carmel-by-the-Sea. However, the property needs a good infusion of capital to upgrade to luxury standards and justify the room rate.
We agree with another reviewer that the shower pressure is wanting. The small shower stall has a plastic base, and the lighting for shaving is less than optimal. Otherwise the windowed bathroom, ours with a separate tub, was large and nicely appointed.
The bed linens are excellent except that the mattress needs replacing.
Cable tv is basic service (no HBO, Showtime, etc.) and the tv itself so small, sticking out far from the wall (on profile no less) as to be pitiful for a luxury hotel.
Our last complaint is that the lighting in the room (#25) is inadequate to read in bed.
On the plus side is the staff, all quite accommodating and personable from the front desk, manager, wait staff to the cleaning staff. The breakfast, included, is done well, located in the dining room which is charming but again needs some new fabrics, etc. The property is, however, kept clean.
A nice touch is afternoon ice service, and a small refrigerator in our room made it easy to relax with a drink before heading out to dinner.
I would stay again after the upgrades are made, without hesitation.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, October 24, 2012
Thank you for your comments as we take each guests feedback very seriously. I appreciate your feedback and we hope to welcome you back to L'Auberge as we are currently slated for renovation this winter. Should you find yourself in Carmel next year, we hope to be able to welcome you back
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Danville, California
Top Contributor
54 reviews 54 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed September 27, 2012

The showers have nearly no water pressure and constantly move from hot to cold. We had a fire alarm buzzing above our beds every night during our first stay that couldn't be fixed. No offer to comp, nor did we ask.

Second stay, same problem with the shower. Bell staff damaged an expensive bag. Manager won't return two calls.

VERY noisy, both inside and out. Housekeepers slam the maintenance closets in the halls at 8:00AM, trucks back up at 7:00AM and beep, staff in the alleys slam trash cans and talk loudly and guests having breakfast in the courtyard make it impossible to sleep.

At $650/night or any rate, I recommend avoiding this hotel if you want a good night sleep and a wet shower.

Room Tip: Bring a camping shower bag with you if you like water pressure.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 1, 2012

Carmel is wonderful and charming. A fabulous place to walk around and enjoy. The L'Auberge Carmel is also wonderful and charming. Our room was comfortable, clean, had wonderful carmel candies, and bath sheet sized towels. The hotel was pricey but I think the area is pricey in general. I would stay there again. Great location between the beach and town.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this review, October 24, 2012
Thank you for your response and kind comments. We hope that upon your return to Carmel that we have the opportunity to welcome you back to L'Auberge Carmel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Auberge Carmel

Address: Monte Verde Street at Seventh Avenue, Carmel, CA 93920
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#2 Luxury Hotel in Carmel
#2 Spa Hotel in Carmel
#5 Romantic Hotel in Carmel
#11 Family Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — L'Auberge Carmel 4.5*
Official Description (provided by the hotel):
Built in 1929, the European-style luxury hotel is located just four blocks from famous Carmel Beach and an easy stroll to the village's numerous art galleries, shops and restaurants. Major renovations have transformed the hotel's 20 guest rooms, entrance and landscaped courtyard into a romantic Carmel setting. Luxuriously romantic, the Carmel hotel was created for adults to relax, rejuvenate and nurture relationships—the perfect Carmel escape getaway. The interior decor of guest rooms is rich and pleasing, warm jewel tones accent the quaint charm of the architecture. Individually designed guest rooms feature the finest fabrics and linens, enlarged bath areas with radiant floor heating, some with soaking tubs. It is one of Carmel’s few full service luxury hotels offering valet parking, room service and highly personalized guest services. The highlight of L'Auberge Carmel is its intimate 12-table restaurant, Aubergine, featuring a 4500-bottle wine cellar. It is the passion of Executive Chef Justin Cogley. All accommodations include a sumptuous continental breakfast. ... more   less 
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Also Known As:
l`Auberge Carmel Hotel Carmel

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