The good: Beautiful location & great view; comfortable bed and linens; large soaking tub and marble bath; nice bath amenities; very clean; warm cookies, champagne and chocolates on arrival; large closet for suitcases and clothes; beautiful terrace for watching the sunset with good wine, cheese and friends!
The bad: the water in the bathroom smelled and tasted bad; the champagne was a nice touch but unfortunately, unlike the wine served at evening reception, it was the worst we'd ever drank - we're not wine snobs and didn't expect Dom Perignon, but for the price we paid for the room, a couple of steps up the quality ladder would have made a better impression; the first morning we asked for breakfast to be delivered to our room and it was not as ordered (thereafter we decided to eat on the terrace); breakfast is the exact same offering every morning - fine if you're staying one night but gets old if you're there several days - it was good but nothing outstanding - about what you'd get at an Embassy Suites; there's no a/c so we had to leave the balcony door open to keep from getting hot - imagine the lack of privacy when you have neighbors on their balconies!!!; with regard to the balconies themselves, they offer very little privacy - just a small piece of see-through lattice that only extends part-way down the side - we could plainly see and hear our neighbors (even at 1 am!); we tried to print boarding passes the day before our departure - first we had to wait about 10 min in the office for someone to get the key to open the Board Room for us - once there, we tried to print and the printer was out of ink (another guest had the same problem the day before and it was still left unaddressed when we got there) - we waited for the staff to go and look for a printer cartridge but none was to be found (no replacement cartridges in stock?) - finally we returned to the office where we had to wait again before finally being offered a computer station that worked - frustrating and time consuming!
This lack of service at every turn left us scratching our heads at the other reviews of good service - if it had been an isolated incident, we'd have looked the other way. To be fair, there were times that we got adequate service (though never outstanding), but too many times it was less than adequate. As for the price, we weren't initially bothered by it or we wouldn't have stayed to begin with, but at this price point, we definitely expected better privacy, service and quality. Tickle Pink would be a WONDERFUL place at $100 less per night, but at the current rate it is by no means worth the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.