We were married on 11.11.2014 in Coronado, California and drove up the coast to Carmel by the Sea to stay at the Mission Ranch owned by Clint Eastwood. We checked in after dark for 2 nights. After taking our luggage up to our bungalow #19 we went to the restaurant housed in another building. We were seated quickly, however our waitress, when she finally arrived seemed rattled/spacey she asked what we wanted as the menus were on the table, delivered by the person who seated us. We said we'd like to order cocktails and appetizers. She took the order picked up our menus and walked away! We had not ordered our entree! WOW! When she delivered our drinks and the appetizers we asked could we see the menus to order our dinner. She said something to the effect of "I didn't realize you were ordering more", my response was "you didn't ask us". So disappointed with the service, especially after an 8 hour drive from San Diego to get there. Little did we know the dinner experience was just the beginning. We went to our room, slept and woke up to the sound of children yelling etc. Wonder of wonders.....we went over to our #19 room and looked out towards the ocean and below us
was a running track with a soccer field in the middle and a fenced in area "eye sore" for the children to play in. Gee if you go to their website there are no pictures of the school grounds!! DECEPTIVE!! When we left about noon that day to go into Carmel. I stopped at the office and spoke with a dark haired gentleman with a mustache and said this was unacceptable and not shown in the pictures on line. . He said next time we should stay at the other end of the ranch. When we checked out the following day the woman who checked us out was very pleasant, but said she didn't usually work at the desk, but Mr. Eastwood donated the property next door a couple of years ago to the city of Carmel for the school. I'm sure there was a nice tax break there for Mr. Eastwood, that's business and I have no problem with that. What I have a problem with is deceptive pictures of the property, especially the view from our room on line. It is shot in such a way so the school area is not visible. I'm disappointed that an "Inn" with no room service, no bell men, has the nerve to charge me 300.00 (before all the taxes) to stay in a room overlooking a school track, soccer field and fenced in "eye sore". I'm disappointed the office staff were what I would call "non-pulsed" by our not being happy with the situation. I called twice after we returned home from our honeymoon and no one returned my call, I responded to the survey I was sent almost 2 weeks ago and no response. #1 it was our honeymoon and #2 I own an event management company and I wouldn't book one of my groups there. The employees need to go down to the Loews Coronado Bay Resort and take some lessons in client care. We were there for our wedding and stayed there 4 nights. There is no comparison, we went from a 10 to a 3.
- Also Known As:
- Mission Ranch Carmel California