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“A great disappointment.” 3 of 5 stars
Review of Carriage House Inn

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Carriage House Inn
3.5 of 5 Bed and Breakfast   |   Junipero between 7th & 8th Avenue, Carmel, CA 93921   |  
Hotel amenities
Ranked #10 of 28 Carmel B&B and Inns
Certificate of Excellence 2014
Corona del Mar, California
1 review
2 helpful votes 2 helpful votes
“A great disappointment.”
3 of 5 stars Reviewed February 20, 2012

Once again, we recently spent some time in beautiful Carmel, one of our favorite places of relaxation. The once lovely Carriage House Inn was our choice in years past, not so anymore. The rooms are in dire need of refurbishment; they have become shabby and are not keeping up with the times (poor linen quality, old TV's, worn furniture, dingy wallpaper, the constant loud, disturbing hum of the fridge ), very sad to say the least. They do have a nice wine/cheese offering in the evening, however, this does not compensate for the meager surroundings while still paying a goodly sum! Let's hope management gets with it as the property location is wonderful, so is the office staff, Laurie and Terry. All this being said, this IS our last visit to Carriage House Inn, we will go elsewhere.

Room Tip: Do not recommend this inn.
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelinaSmith, Operations Manager at Carriage House Inn, responded to this review, April 4, 2012
We take your comments seriously and I apologize that you did not have a more satisfactory experience with us. In your review, you cited deficiencies with the maintenance of the room furnishings. I am very pleased to say that we are currently under way with improvements at the Carriage House Inn. This month alone, we are installing new flat screen tv’s and new luxury Italian linens.

Thank you for the kind words regarding our staff, we always strive to provide exceptional customer service and truly enjoy the wine/cheese evenings. I hope you will allow us another opportunity win back your loyalty to the Carriage House.

Felina Smith
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    107
    36
    15
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Madrid, Spain
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 28, 2012

Great hotel for a couple to visit. Rooms are super cozy with a bed that feels like you are in a cloud. The attention by the employes was also very nice and they were always helpfull. The location is also excelent, walking distance from every place in town. I would recommend this place to anyone.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed January 19, 2012

The property was so very beautiful. The staff was very extending. The room was very elegant and was equivalent to a 5 star establishment. It had every comfort imagineable and exuded a feeling of pure relaxation. The bed was exceptionally comfortable. The breakfast was very lovely.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2012

We have been coming to this hotel for a very long time. The staff are friendly, helpful, and will go out of their way to provide you with good service. But the prices continue to go up while essential upgrades have not been made. It is as if the owners and manager have decided to let the past good reputation of the bed and breakfast carry them through and to keep profits from overly high rates themselves rather than put money back into needed repairs and upgrades.

Upgrades to flat screen tv monitors, for example, have been put off for years. Only one or two rooms that are considered the "premium" rooms have flat screens. All others continue to use small tube televisions. For a place trying to compete in the marketplace, this is inexcusable. In addition, playing a a DVD from the hotel's adequate selection of older movies requires the use of three separate remote controls. It is too complicated and is not what guests coming to an inn want to be bothered with.

The rooms need to be updated with some fresh colors. The sense is that the place has not been taken care of. We stayed at the beginning of this new year. All guests coming should be told that there is a major construction project directly across the street from the back of the hotel which affects the majority of the rooms of the inn. If you want to stay in the room at all during the day and have a cozy fire, relax, or have a lazy morning, you will have to deal with periodic pounding from the construction. While a discount was offered when we complained about the noise, this should have been told to us upfront, when booking the reservations.

We have many happy memories over the years of Carmel and our stays at the Carriage House Inn. But it is likely we have stayed there for the last time.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2012

Carmel is our favorite spot on the west coast...a place we return to as often as we can; thus I added another visit (our sixth) to Carmel as part of a Christmas gift surprise trip to California for my wife which included attending the 2012 Tournament of Roses Parade. We enjoy bed and breakfast inns and, on previous trips to Carmel, have stayed at other B&B's. In planning this trip, I selected the Carriage House Inn largely based on Trip Advisor reviews! Having spent the day driving up the incredible Pacific Coast Highway 1, we arrived to find the daily wine and cheese reception underway in the inn's warm and cozy living room. The hostess, Tanya, immediately made us feel welcome insisting we enjoy the wine, cheese, crackers, fruit, cookies, etc. before showing us to our room. Upon entering the room, we were impressed with the spaciousness, fireplace, comfortable furnishings, amenities including a mini-fridge with complementary beverages, robes...even an umbrella! We also appreciated the off street parking at the bottom of the stairs below our room. The Carriage House Inn has a great deal going for it and much to recommend including a terrific staff all of whom we got to know during our four day stay...Cathy the manager, Tanya, Terry and Laurie...all were very helpful and accommodating. The Inn is spotlessly clean with exceptional in-room maid service every day. The location just over a block from the center of Ocean Avenue's restaurants and shops is ideal; nearly everything in Carmel is within walking distance. And, of course, breakfast delivered to the room each morning is, to say the least, a very nice touch not often experienced elsewhere. The primary "to do" for the owners came up in conversation every evening at the wine and cheese reception...the need to update the antiquated TV's with flat screen models. It requires two remote controls to operate the TV's which often results in staff having to go to the rooms to show guests how to navigate the confusing process. One does not go to Carmel to watch TV; however, with most shops closing in the early evening, watching a movie (the Inn provides DVD's to guests at no charge) or TV after returning from dinner should be easy...one remote control and no remedial instructions necessary! We learned from other guests who have stayed at the Carriage House Inn before that some of the rooms have been updated. Our room, while very comfortable and well appointed, was not one of them and could use a bit of attention (wallpaper beginning to peel and missing tile caulking in bath; weatherstripping and door threshold to prevent cold air entering room which required use of towels to block). All in all, we very much enjoyed our stay at the Carriage House Inn and, assuming the same terrific staff is still in place, will likely return.

Room Tip: Ask for an updated room with a fireplace.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jericho, New York
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 6, 2012

Everyone was very nice, and the room was very pretty. It was essentially what we expected, so no disappointments - clean, large, continental breakfast in a basket. They are really centrally located, so all of these things are in the plus column. This is not an intimate B&B, so make sure you set your expectations accordingly. Also, just a suggestion -- don't listen to any of the suggestions from the management as to where to eat -- ask your friends, or do your own research.

Room Tip: Not sure of the differences between the rooms. Our room was the closest to the management office an...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yucca Valley, California
1 review
5 of 5 stars Reviewed December 28, 2011

Liked the wine and cheese and opportunity to meet other guests; appreciated the friendliness of the staff and their assistance with recommendations on restaurants; the rooms were quite spacious and the bed was very comfortable; I liked being able to have a fire in the fireplace since it was cold and dreary in Carmel. The location was very convenient and within easy walking distance of restaurants and shops. We could have walked but we drove to the beach. Off-street parking was a plus.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carriage House Inn

Address: Junipero between 7th & 8th Avenue, Carmel, CA 93921
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #10 of 28 B&Bs / Inns in Carmel
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Carriage House Inn 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Carmel’s AAA 4-diamond luxury inn for over 30 years, the romantic Carriage House Inn offers 13 spacious rooms and suites featuring feather beds and fireplaces and most with spa tubs for the ultimate indulgence. Enjoy a hot continental breakfast delivered to your door each morning complete with quiche, croissant, steaming coffee or tea, fruit, granola, juice and the morning paper. Wine and cheese reception is served each evening in the library. ... more   less 
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Also Known As:
Carriage House Hotel Carmel

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