We stayed at the Happy Landing Inn in Feb, 2008. My husband and I were traveling with my 91 year old mother. I called to let the innkeeper know we would not be there until 7-8 PM. When we got there the owner had a envelop with the keys on the door so we never saw her that night. We had 2 rooms and turned up the heat in both because it was chilly that night-I think in the 40s. The next morning my mother said her heater had not worked and her room was so cold she had slept in her coat. Her nose was red from the cold. Our heater had worked so we did not realize how cold her room had been. When we saw the owner that morning and explained that room heater had not worked and my mother had been so cold she just said," You must be a hearty soul." She said my mother should have called her. My mother said how could she do that since the inn does not have telephones in the room. (My mother did not have a cell phone.) The innkeeper gave no apology, no show of concern-nothing. This was very unprofessional.
The rooms we had badly need updating. They were very worn. There was no plug in the bathroom for a hairdryer or shaver. I finally located one next to a chair-but there was no mirror to use nearby. There was a musty smell to the room. To get to the rooms from the parking area you must walk up a steep flight of stairs. This was never mentioned before we arrived and at night was quite dangerous for a senior citizen or anyoe for that matter. The railing was inadequate.
All in all, this was a very bad experience and definately put a damper on our stay in Carmel. We have traveled alot and this place was one of our worst experiences.