We received a very warm welcome, got a very spacious and beautiful room, with a nice turned on fire place. It is a lovely hotel, with in general great service and stylish rooms. Our room felt a bit like Doris Day-Days. Liquor on the cabinet (not in bottles, but in a decanter), fire place, beautiful bedlinen, nice curtains, etc.
As we arrived late, we had dinner at the restaurant. The food selection was a bit to exotic (pleasing Carmel residents?), but the food itself wasn't that exciting. The (included) breakfast had the typical selection and zero service (hey you, pick up your toasted bagel --- may be zero isn't the right word? I would have thought friendly staff service coffee/tea/toasted items, etc. would have been the minimal ... Oh' I miss Asia :)
I am professional travel and usually stay in good hotels, as I live in Asia the service expectancy might be slightly higher at my end.
That said, it is still a nice hotel and would recommend it.