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“Fun place, clean rooms; the details lack” 3 of 5 stars
Review of Cypress Inn

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Cypress Inn
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Lincoln and seventh, PO Box y, Carmel, CA 93921   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #5 of 22 Hotels in Carmel
Manhattan, Kansas
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
94 helpful votes 94 helpful votes
“Fun place, clean rooms; the details lack”
3 of 5 stars Reviewed January 5, 2013

Summary: A good place to stay, although a bit pricey for value received. Good location. Great included breakfast. Reasonably clean rooms. Very comfortable bed. Management deficiencies are very apparent.

Nowhere else can a hotel run like this one charge as much for rooms and get away with it. Only in Carmel. I will describe what I mean in chronological order, beginning with arrival, and will only address actual, confirmable issues. My opinion and judgment will be saved for the end. If TripAdvisor allowed fractions, I'd give this a 3.5.

On arrival, there is no place to pull over with your vehicle. You don't know what to do, so you go around the block because you have delivery trucks in front of you, cars behind you, and it is a narrow street (Lincoln). I witnessed other arrivers circling the block as well. It appears that there is a place to pull over and check in, but the entire time we were there, it was occupied, and occupied with the same car for many hours. Could owners/management make it more clear how to pull in and register? Could they enforce the open and temporary space(s) by the front door so that it is used for very short-term check-in only?

The front desk clerks explain the fact that upon arrival (and I even heard it at check-out as well on one occasion), you've already been charged for the first night. You could tell by the explanations for many guests that this was awkward. Could management make it less so? Why is this the only hotel I've ever encountered this awkward explanation at?

As you head to your room, you notice the restaurant is quite dark, and looks a little worn. Further to your room, you observe broken tile, and elsewhere, a ladder on its side on the ground. Three days later, the tile remains broken and the ladder still lies on the ground.

Entering your room, you notice that the bed pretty much fills the entire room. This is room 212. I am not a large man, but tall. Getting past the foot of the bed and the tv cabinet, I had to turn sideways to pass. What is a flat-screen tv doing in a deep-dimension cabinet? And if the room is small, why have such a deep cabinet to make it harder to pass by the end of the bed?

The toilet is microscopic. The lid covers most of the flush button, so in order to flush, you always have to drop both the seat and the lid. The shower is so small the averaged-sized person will be pressed to move around in it.

The lavatory sits on a pedestal (good move given the smallness of the bathroom), but the sink sits at an angle on the pedestal, and moves. We worried it would fall off and then we'd have a water gusher. Hot water trickles out of the lavatory faucet under very low pressure.

A window is nearly impossible to latch shut, and when it is cold, you have to struggle to close out the cold air. We later figured out how to latch it shut, but it takes real muscle and slamming and we worried we'd break it and be charged.

From 7:15a or 7:30a through 11:00p, if you stay above or near the bar, you will hear the recorded jazz music (which is actually pleasant), and in our room, it is so loud, you have to turn up the tv volume to listen to any show you are watching, and you worry those in neighboring rooms will be offended by the volume level you've needed in order to enjoy your tv show (okay, I watched a big football game!).

You encounter room care staff, and they look away, don't smile, and have turned-down faces. Why? You ask a question of them (alternatively in English and later perfectly in their native language), and they respond curtly. Why? Registration desk staff was Doris Day-perky and quite pleasant.

Now the opinion and judgment part. Yield management in the hospitality industry is important, certainly, but one gets the impression the Cypress Inn has yet to find that balance between too much yield and an inadequate return. They likely realize that dog owners are so pleased they found a place where they and their dog(s) are welcome that they'll pay a premium to stay there, and be happy for it (just read the many reviews here on this point). But here's the test: just imagine for a moment that dogs were no longer welcome there. Could they still get the same acceptance by guests?

So they have found a niche, and it works. It was wonderful being able to bring a dog into the hotel without walking on proverbial egg shells, and this is the case at the Cypress Inn. You end up loving the location, and realize the breakfast is wonderful, although again, solemn employees staff the operation.

And it is interesting to think about all the things you would do to this property if it were yours to manage, because there are so many opportunities to make this an even better place to spend time in beautiful Carmel. Two things are needed for guests to really get value for these rates. First, send the staff to your average Apple store to observe low-paid employees manage customers well (or being in an Apple expert for in-house training). Or McDonalds. Or step it up and try the Mandarin Oriental's approach to guest management. Customer care alone, managed well and managed competently, could make a huge difference here. Second, get some interior designers in place to consult. Room by room. It doesn't have to be extensive. Right-size furniture in the rooms. Put a little lipstick on them. Get the warts and hickeys addressed. It shouldn't cost much.

That done, this would be an even better place. And maybe they'd be able to charge even more without guests objecting. Who knows? Go there and try it. See what you think. My guess is that you'll have a good time.

Room Tip: Once you arrive by car, grab the first parking spot you can find even if in the vicinity. They are s...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CypressManager, General Manager at Cypress Inn, responded to this review, January 8, 2013
Dear Fidelrobert,

Thank you for sharing the details of your recent stay at Cypress Inn. I am pleased that you enjoyed your stay overall and thank you for providing some specific details that are truly helpful for our management team to review and share, to provent them happening again. We take tremendous pride in offering a quintessential Carmel Inn experience with genuine hospitality, and we take your comments to heart in an effort toward continuous improvement.

I'm delighted to inform you of the room renovation we are currently undertaking. We consulted with a fabulous designer several months ago and products have been ordered! Being a historic property built in 1929, almost all of our 44 rooms are different in layout. As such, we took on the project on a room by room basis, taking into consideration the space in each room. We are replacing most of the larger armoires, and replacing them with narrower chests of drawers instead, thus opening up the rooms. The flat screen televisions will then be mounted on the walls. We're also doing new carpeting, new bedding, new mattresses, new paint, new window treatments, and new furniture (minus a handful of pieces that are still beautiful and make sense). We are excited to unveil our new rooms this Spring!

I'd love to have you come back and experience these new rooms for yourself. Feel free to contact me (Fiona Ayers) directly at fiona@cypress-inn.com to arrange. Again, thanks for taking the time to review your stay. Your satisfaction is vital to our success. Best regards for the New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Lafayette, CA
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 4, 2013

We have visited Cypress Inn at New Years for the last 12 years, every year of our dog's life so far. We couldn't get a room a few years but now we book a year in advance. There's something about 40-60 well behaved dogs with their people all having fun that is intoxicating.

Room Tip: Any that are available - we haven't had a bad one yet. It is an old hotel so the rooms are not t...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
117 reviews 117 reviews
19 hotel reviews
Reviews in 61 cities Reviews in 61 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 1, 2013

Doris Day is part owner. Barbara Eden was there the night I was there. She has a beautiful dog. There is live music on the weekends. The place is beautiful. Dogs everywhere. Bless the wait staff who are so kind and patient with the guests and their loved pampered canine companions. If you are traveling with a dog, this is the most dog friendly place I have seen. If you are not traveling with a dog, you cannot come into this place without smiling from ear to ear. You smell nothing no odors at all.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

The Cypress Inn is lovely and elegant and makes travelling with a dog so easy. The rooms are a nice size and the hotel is charming. The staff are friendly and helpful and if you travel with a dog, the staff all seem to love dogs. And all the guest dogs are on their best behavior. The Inn is in a great location , easy walk to the beach or to all the shops and restaurants.

Room Tip: Corner rooms are very bright, lovely.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2012

This was our third year visiting the Cypress Inn in early December, and again it was truly a special experience. The hotel is beautiful, the staff extremely friendly and helpful, and the location is excellent . . . right in the village of Carmel within seconds of walking to great restaurants, stores and galleries and a short walk to the ocean (you can hear the waves from the hotel). The rooms are also special and individual, and we've had the same for each of the last three years (when you book, they assign you the room you select). This hotel is dog friendly, which is an understatement - they treated our dogs like valued guests and the animals (which many patrons bring to the hotel) have the run of the hotel with some small exceptions. So if you have dogs (or not) and want a truly special experience - stay here! I could not recommend it more highly. They also have great nightly/weekend entertainment - a highlight this year was the incredibl singer Debbie Davis with the pianist Gennady. They alone are worth coming here!

Room Tip: View their floor maps to select the type of room you want . . . this is a "boutique" hotel...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salinas, California
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2012

We had the Pleasure of Staying at the Hotel for Our 14th Anniversary
it was a Great stay, Excellent Service,Great room with a Jacuzzi tub, it is a quaint litttle place located in the downtown area of Carmel
The Front Desk Manager was very Accommodating, her name was Kahli whipple,she saw to our every need and request
we would Highly recomend this Hotel

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012 via mobile

It's a wonderfully charming B&B in the heart of Carmel. The front desk staff was so warm and friendly. They recommended some great restaurants and even upgraded my room due to a minor noise the first night. They are very attentive and aim to please. I highly recommend this lovely place. Nikki B, Connecticut

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cypress Inn

Address: Lincoln and seventh, PO Box y, Carmel, CA 93921
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Carmel
#7 Family Hotel in Carmel
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Approaching the Cypress Inn, just steps away from Ocean Avenue, the beautiful Mediterranean façade offers visitors a warm welcome. As our hotel staff greets you, the charming garden courtyard and tastefully detailed atmosphere beckon you to relaxation. Come and experience the wonderful hospitality at this perfect retreat in Carmel-by-the-sea. ... more   less 
Also Known As:
Cypress Hotel Carmel
Cypress Inn Carmel Ca

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