After 20 years of staying at the cypress inn in carmel, we say no more. The place, including the rooms, is tired and shabby. And the staff is very ungracious. And all of that at $500 plus per nite—room 215. You really get the feeling that the cypress inn is all about milking all the profit it can—without setting aside a cent for improvements -- from carmel tourists desperate for a place to stay in that quaint little seaside town.
And so next time, we, at least , will spend our money five miles from downtown carmel at the far nicer, modern( recently updated at a cost of over $30,000,000) and spacious carmel valley ranch , where the staff bends over backwards to be nice and to make you happy. And with a swimming pool, good food, warm weather , etc. And large and contemporary rooms , cheaper in price than those of the cypress inn. And yes, doris, you can take your doggies to stay and to eat at the carmel valley ranch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback on our hotel. We appreciate customers who let us know when things aren’t right.
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After so many years of loyalty to The Cypress Inn Hotel, for which we thank you, it must have been terribly disappointing for you to experience a room and staff that were not up to the standards that you have become accustomed to experiencing at our hotel.
Please accept our sincere and unreserved apology for the inconvenience you experienced during your recent stay. We do understand that we must continue to live up to the high standards expected of our guests. To that end, would you believe, that we are currently in the middle of a series of renovations to the hotel? From top-to-bottom we are replacing our floor coverings and surfaces, upgrading room furnishings, and refurbishing common areas. Unfortunately, renovations to Room 215 have not yet been completed. But your feedback will prove invaluable as we move further through the process of renovating, and as we continue our work to train our staff to provide customers the ultimate hotel experience. Be assured that we have already distributed your review to all of our staff.
And I want to acknowledge your praise of Carmel Valley Ranch; we agree it is a lovely hotel. One of the wonderful things about the Greater Carmel Area is that it offers a vast range of hotel and inn experiences to accommodate a broad range of tastes. This variety helps raise the bar to benefit the whole community, including all competitive businesses. Guests at Carmel Valley Ranch may end up having drinks and/or dinner at Terry’s Lounge at The Cypress Inn Hotel, and vice versa! We all benefit.
Please know that we are eager to restore your confidence in The Cypress Inn, and regain your goodwill. As a concrete form of apology, we would like to send you a complementary copy of Doris Day’s latest CD, “With a Smile and a Song”.
Please call Fiona Vanderwall, General Manager, at 831-624-3871, to arrange this, and so that we can check our hotel records to confirm your September stay. We hope to completely regain your goodwill, so I invite you to call me at the same number, as well, if you have any further concerns or want to discuss how we can improve our service to customers. Thanks for your past loyalty to our hotel, and thank you for your valuable feedback on The Cypress Inn.
Dennis A. LeVett
Owner / Managing Partner
The Cypress Inn Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.