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“the great resort hotel” 5 of 5 stars
Review of Sheraton Carlsbad Resort and Spa

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Sheraton Carlsbad Resort and Spa
4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008   |  
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3rd Night Free/Breakfast
Ranked #16 of 35 Hotels in Carlsbad
Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“the great resort hotel”
5 of 5 stars Reviewed February 1, 2014

the resort have private access to legoland, interior lobby is great with garden view n nice swimming pool, reception n concierge staff polite, very attentive n helpful, but bedroom location quiet far from the lobby, we must walk through pedestrian to reach the other building, the hotel also provide car for us go to/pick up from the carlsbad premium oulets, overall this hotel is awesome

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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859 reviews from our community

Traveler rating
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    93
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489
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Dallas, Texas
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 29, 2014

I stayed here with my family and enjoyed it thoroughly. A private entrance to Legoland meant that we could come back to room for lunch and rest. It kept my daughter in good spirit all day. We also went to New Year party organized by the resort. Kids had lots of games to play while adults enjoy and dance. Worth staying here if you are visiting Legoland.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for choosing the Sheraton Carlsbad, we know that you have many choices when you travel. One of the great perks when you are taking your family to LEGOLAND and staying at the Sheraton you can come back to the hotel, hit the pool, take a nap and get some lunch. The New Years Eve festivities at the hotel were great so glad that you were able to be a part of them. We always look forward to putting them on each year. We hope to see you back next year.
Warm Regards,
Megan Conner
Hotel Manager
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Paradise Valley AZ
Top Contributor
132 reviews 132 reviews
41 hotel reviews
Reviews in 53 cities Reviews in 53 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed January 28, 2014

I've stayed here twice in 2013.

Overall, this is quite a nice resort: the entrance is grand, greeted warmly, great restaurant and food, bar patio is very nice with firepits, rooms are a good size, nice balconies, grounds are pretty, good size pool.

Cons: kind of in the middle of nowhere, although LEGOLAND is in the adjacent parking lot. Drive to beach about 15mins. The Valet guys were extremely rude, actually came close to swiping my car because they didn't like where my car was and parked another 2 inches from mine so I couldn't get back in. absolutely NO one watches the pool, which meant there were several who wore street clothes in the pool, babies with diapers in the pool and toddlers in the hot tub (you know what that means). Carpets in hallways are very stained.

Room Tip: I don't think you can really go wrong with any choices.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for your review and taking the time to share your feedback. It is through our guests that we are able to identify our areas of opportunity. I do hope that we see you and the family back in 2014.
All the Best,
Megan Conner
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Los Angeles, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2014

Before even getting out of the car, the two Valet guys were approaching us and welcoming us with smiles. We had reservations for (sadly) one night only. The front desk gal greeted us warmly, pulled up our reservation in 2 seconds and gave us hotel information regarding services and restaurants. The room was immaculate and spacious and even supplied with Starbucks coffee for the AM. We were craving Mexican food for dinner, and the Valet guys suggested the best two places in Carlsbad. We chose the closer one, Norte, in town, and it was fabulous atmosphere and food ! Thank you Sheraton for knowing how to run a beautiful resort and making everyone feel like family! Cheers to everyone here! We will be back. : )

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Fabulous Review! Next time you must book for longer and enjoy the resort and what the city of Carlsbad has to offer.
Warm Regards,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 16, 2014

I recently stayed here 3 nights on a business trip to attend a convention that my company held in the meeting space at the Sheraton.The room was comfortable, large and clean, with a very large bathroom. The staff was very attentive, and quickly responded to any requests. Although I did not care for the food selections served for our lunches, I appreciated that the staff kept beverage and snacks readily available throughout the long days of meetings. One thing that did disappoint is that, after arriving late the first day and not really wanting a large dinner, we were told that the only option available was a restaurant serving heavy meals (e.g. prime rib). I decided to order room service, which was delivered quickly and was very good and offered the lighter selection that I was looking for. The valet parking is a nice feature, and on our last day en route to breakfast, the porters suggested that we leave our luggage, and upon returning to the valet stand after breakfast we found our rental car waiting on us and loaded with our luggage. It was the little details such as this that were appreciated. I would stay here again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for taking the time out of your busy schedule to write about your business experience. The Sheraton is an excellent facility to hold a convention with an amazing staff. I am glad that you were able to enjoy the resort and the restaurant while you were on property as well. I hope that you have an opportunity in the future to come back and relax poolside or at our Ocean Pearl Spa.
Warm Regards
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indonesia
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 15, 2014

Nice hotel but a bit short on basement parking space. Room acceptable, service is alright. Love the resort feel of it.

Entry into legoland is nice although not as clise as i was led to believe. Check in was alright but rooms ready only at 1600..

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for your review. We are glad you enjoyed the Resort and your getaway. We look forward to the next one
All the best,
Megan Conner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cathedral City, California
1 review
5 of 5 stars Reviewed January 12, 2014

This is my first time here and I will definitely be back. I think the property is in a great location and was very conveniently located to all the business in the area. I really liked having the shuttle service and Jeff is the best!
As for the restaurant, it was a little pricey but the great service, food and patio with waterfall fireplace was totally worth it. Jason was my server and he was fast and flawless.
During my stay I would sometimes missed dinner and just go straight to their Corporate Connect Suite where I could always count on Tracy to take really good care of me. I was so impressed. As I walked in she would already have my table with beverage of choice just waiting for me. Made me feel really special. Also loved the morning girls Gina and Elizabeth. It's always nice to have great service with bright shiny faces so early in the morning.
As I departed Shelby was very pleasant with a nice smile as we said goodbye. Coming back for sure!

Room Tip: If your a business traveler you really need to upgrade to the corporate Connect Suite. It was my fav...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for choosing the Sheraton Carlsbad Resort and Spa as your place to stay while traveling. We are delighted that we have exceeded your expectations and we look forward to many returns. I was excited to read your comments to team at our last staff meeting and see all the elated faces.
Warm Regards,
Megan Conner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Carlsbad
#4 Luxury Hotel in Carlsbad
#18 Romantic Hotel in Carlsbad
#19 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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