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“Nice Stay for Convention” 4 of 5 stars
Review of Sheraton Carlsbad Resort and Spa

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Sheraton Carlsbad Resort and Spa
4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008   |  
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3rd Night Free/Breakfast
Ranked #16 of 35 Hotels in Carlsbad
Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
“Nice Stay for Convention”
4 of 5 stars Reviewed January 16, 2014

I recently stayed here 3 nights on a business trip to attend a convention that my company held in the meeting space at the Sheraton.The room was comfortable, large and clean, with a very large bathroom. The staff was very attentive, and quickly responded to any requests. Although I did not care for the food selections served for our lunches, I appreciated that the staff kept beverage and snacks readily available throughout the long days of meetings. One thing that did disappoint is that, after arriving late the first day and not really wanting a large dinner, we were told that the only option available was a restaurant serving heavy meals (e.g. prime rib). I decided to order room service, which was delivered quickly and was very good and offered the lighter selection that I was looking for. The valet parking is a nice feature, and on our last day en route to breakfast, the porters suggested that we leave our luggage, and upon returning to the valet stand after breakfast we found our rental car waiting on us and loaded with our luggage. It was the little details such as this that were appreciated. I would stay here again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for taking the time out of your busy schedule to write about your business experience. The Sheraton is an excellent facility to hold a convention with an amazing staff. I am glad that you were able to enjoy the resort and the restaurant while you were on property as well. I hope that you have an opportunity in the future to come back and relax poolside or at our Ocean Pearl Spa.
Warm Regards
Megan Conner
Hotel Manager
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858 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Indonesia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 15, 2014

Nice hotel but a bit short on basement parking space. Room acceptable, service is alright. Love the resort feel of it.

Entry into legoland is nice although not as clise as i was led to believe. Check in was alright but rooms ready only at 1600..

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for your review. We are glad you enjoyed the Resort and your getaway. We look forward to the next one
All the best,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cathedral City, California
1 review
5 of 5 stars Reviewed January 12, 2014

This is my first time here and I will definitely be back. I think the property is in a great location and was very conveniently located to all the business in the area. I really liked having the shuttle service and Jeff is the best!
As for the restaurant, it was a little pricey but the great service, food and patio with waterfall fireplace was totally worth it. Jason was my server and he was fast and flawless.
During my stay I would sometimes missed dinner and just go straight to their Corporate Connect Suite where I could always count on Tracy to take really good care of me. I was so impressed. As I walked in she would already have my table with beverage of choice just waiting for me. Made me feel really special. Also loved the morning girls Gina and Elizabeth. It's always nice to have great service with bright shiny faces so early in the morning.
As I departed Shelby was very pleasant with a nice smile as we said goodbye. Coming back for sure!

Room Tip: If your a business traveler you really need to upgrade to the corporate Connect Suite. It was my fav...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 8, 2014
Thank you for choosing the Sheraton Carlsbad Resort and Spa as your place to stay while traveling. We are delighted that we have exceeded your expectations and we look forward to many returns. I was excited to read your comments to team at our last staff meeting and see all the elated faces.
Warm Regards,
Megan Conner
Hotel Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

Best hotel with the best service all the way around. The restaurant with Chris as the manager and his team of servers Morgan Kelly, Jason and Cambria all top notch.

Hospitality suit is an amazing service for Platinum guest and Tracy a perfect addition to the service level.

If you want to go anywhere it's just a Suttle away with Jeff and Juan to take you to any amazing restaurant in Carlsbad their professional and courteous

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, January 11, 2014
Thank you for the 5 STAR REVIEW! We are glad to have you stay with us and thank you for taking the time to mention such an amazing staff. They are the ones that make it all happen!

Warm Regards,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

I stay here often and this hotel really takes care of the guests. From Jeff in valet who will give you a ride to local restaurants to Tracy in the hospitality suite who makes sure you are always comfortable the service is first class. In the restaurant Kelly, Morgan and Cambria remember your name and are friendly as quick!!! Great place!

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, January 11, 2014
Thank you for your continued loyalty to the hotel. We are so please to have such great customers that continue to come back. It means a lot to the team when our guests take time out to write about their experiences and mention our associate’s names. We look forward to many return visits.
All the best in 2014,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
1 review
5 of 5 stars Reviewed January 10, 2014

I loved my stay at the Sheraton Carlsbad Resort and Spa in Carlsbad Ca. From the time I pulled up to vallet till the time I left I was treated very well. Jeff in vallet was very curtious and had a great sence of hummor. When I had dinner at the 20/ Twenty I absolutely loved the ombiance. was by far the best I've ever seen!. Then to finish off my long day at work I could always count on seeing Traci in the Grand Pacific Suite to take great care of me with her above and beyound attitude. LOVE THE SHERATON!

Room Tip: I really liked my room! My room had a great little balcony with a view overlooking the pool.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, January 11, 2014
Awesome Review! Thank you for taking the time to share your experience with our followers. We are pleased that you have chosen Sheraton as your place to stay while you are in Carlsbad. I will be sure to share your comments with Traci and Jeff, they are both amazing and we are lucky to have them on your team.
Warm Regards,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2014

Very nice a hotel and a great location. The staff was rude and condescending and treated me like I was the problem for asking them for anything. Only spoke to them a few times and that was for towels that were not left in my room (after multiple calls), trying to locate a bag they were to be storing and could not find, and to have the smokers next door asked to stop.

For the cost and attitude, I would expect a much better experience!

  • Stayed January 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, January 11, 2014
Thank you for taking the time to review the hotel. I am pleased you enjoyed the hotel grounds. However, I am cannot express how sorry I am that you experience horrible service from our team. I have reviewed your comments with our Leadership Team. There is never an excuse when we do not exceed our guest expectations. We will be using this as a couching tool in our daily line ups. It is important for our team to hear our areas of opportunity so that we may better server you in the future. We do hope that we another opportunity to server you in the future.
Warm Regards,
Megan Conner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carlsbad
#4 Business Hotel in Carlsbad
#18 Romantic Hotel in Carlsbad
#19 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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