My global headquarters is close by so I used the free shuttle bus every day to the office. The staff were ultra-friendly and the breakfast and evening buffet and wine in the Concierge room were fabulous but I can see why some of the negative comments by families were made. Despite the hotel having a private entrance to Legoland it didn't seem particularly set up for children. However I will definitely be returning in the near future. Highly recommended

I have just completed a full week business trip and found my experience to be between very good and excellent. I would have given a 4.5 if I had the option! The good: everyone is super friendly and helpful from the front desk to the bell hops to the grounds crews. I had nothing but a pleasant and helpful interaction with everyone! I was staying in a corporate program so the wireless Internet was included and worked seamlessly and I also had access to the Grand Pacific Lounge for breakfast and Happy Hours which were both wonderful. More on breakfast in a minute. The grounds are very nicely maintained and in fact my room was so clean I honestly wondered if I was the first person to stay in the room!! The private access to Legoland is a bonus if you are traveling with family, which on this occasion I was not.

The negatives are relatively minor but I wanted to mention them... The hot tub which should be a source of relaxation and joy is overrun with children under the age of 5. It makes it harder to relax with kids kicking and splashing their pool noodles. I wish the adults had a kid free pool to enjoy! I also felt like it smelled of smoke in multiple locations. While the rooms are smoke free, when I sat on my balcony, folks above me were smoking in their balcony and I had to smell it. A smoke free grounds would not bother me one bit! The final item might seem petty so some but I take it seriously. I want to be more green and Eco friendly and Sheraton claims they do as well. However, when I hung the 'do not clean' tag someone always entered my room, repleshed my coffee and took the towels from the bathroom. On one occasion they changed the bed. If I had dropped the towels on the floor I would not have stated this, but my towels were hanging and I was fully prepared to use them again. To some this complaint is stupid, but I don't need a new towels and new sheets everyday and I desire my wishes to be honored.

All in all this is an excellent hotel and I plan to return again with my family in the near future!

We had a fantastic stay at the Sheraton Carlsbad Resort and Spa. What was most impressive was how well trained the staff was in treating customers right. An employee never walked past us without a polite comment, an offer to assist us, or a reference to a conversation we had the prior day. Every employee, from top to bottom could not have been more eager to assist us with anything we needed. We spoke with Ben a number of times and he always greeted us with a question which referenced a prior conversation with him. The concierge, and I forgot her name, was extremely polite, friendly and helpful. The recommendations for dinner were outstanding. The location is convenient to the highway and the beach is a short drive. I highly recommend this fine hotel. Clearly, the management is doing it's job in training a wonderful staff. Thanks for a great time!

I will never stay here again. I made a comment on the hotels web site and this is the auto response. "In order to provide a breadth of feedback, we only post reviews after we've received at least five. Once this threshold is met, if approved, your review may take up to 48 hours to appear." I will never be back so you will only get one review from me. To start off my experience with the reservations was good. I paid for the room upfront but when I got there my reservation was lost and the response from the clerk was that I didn't have one. I told her that I have been charged for the room and gave her my reservation number. She told me that I spelled my name wrong. Funny how it was my fault when I called their reservation line. I was then told that she would need my credit card for a $50 damage deposit. I offended at this, but it was late and I had had a very long drive and let it go. If you must have my card number again call it running a hard copy of my card or something. I did not pay good money to be insulted. Also be aware that you will have about $45 in taxes and fees. I also found food on the floor in the room from a previous guest. When told about this no apology was ever given. Staying here was to be a surprise for my son, and was a lesson to me.