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“Okay Visit” 3 of 5 stars
Review of Sheraton Carlsbad Resort and Spa

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Sheraton Carlsbad Resort and Spa
4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008   |  
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Ranked #16 of 36 Hotels in Carlsbad
Toronto
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
“Okay Visit”
3 of 5 stars Reviewed January 19, 2013

This is a good hotel if you have kids with you.

Not so good for couples.

The biggest downside is the skanky perfume (Sheraton Scent) that they pump through the lobby.

You really think that smells good?

REALLY?????

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 16, 2013
Thank you for taking the time to share your feedback. I will share your comments with Starwood Corporate and our Brand Team.
Warm Regards,
Megan Conner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

Traveler rating
    450
    268
    97
    53
    35
See reviews for
507
139
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123
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
california
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 16, 2013

Just stayed at the Sheraton Carlsbad for my hubbies convention. I had stayed there a few years back when it was fairly new. I walked into my room and there were already people staying there.
Totally embarassed, so I went to the front desk and they gave me a suite. It was huge but had a weird layout (triangle rooms kind of?) It also was showing wear (carpet) which I thought weird as the hotel was so new..Anyway this time had a normal room w/oceanview. REally nice!! One thing I hate about hotels now is the room rate is just the beginning.. Resort fee $12,, self parking $12..which the parking lot is down this huge hill so please unload before parking or you'll be hauling your luggage up many many stairs..Also I did find something really nice.. in the shower on those little bottles of shampoo, the lettering on the bottles was really big so people like me who wear reading glasses,, can actually read the bootle without needing to bring our glasses into the shower..Very small detail but hugely helpful!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 16, 2013
Thank you for you return business and taking the time to write a review on the property. I am pleased that you enjoyed your stay and the amenities of the resort. We hope to have you and your husband back with us again.
All the Best
Megan Conner
Hotel Manager
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Lawrenceville, Georgia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 14, 2013

The hotel was beautiful, but was under construction when I arrived, but it seemed like the hotel side of the house, did not have their act together. My room was nerver really cleaned until the last day, after repeatedly calling down to the desk to complain, that they left empty glasses and cups laying around, and my sheets needed to be changed, my safe quit working and the sink filled up with water while brushing my teeth. I talked with a Manager or Supervisor by the name of Natasha, and she smarted off by asking if I wanted her to come up and get the glasses and cups out of my room. They never left a full box of Kleenex, had to request that the minute I walked into the room, as well as other items, that if they had of done their job, I would not have had to call down do many times.

I think they need to fix the hotel side, if they are going to be a world class organization and charge the prices they charge, they need to act like one, with thier customer service.

Room Tip: Do not go there to the hotel. The dining facitlity is excellent.
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2013

Excellent accommodation. Great room, great facilities, great pool and a very relaxing spa. The staff were very friendly, especially the bar staff (Joey) and accommodating to our sudden travel changes.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 16, 2013
GREAT REVIEW! Thank you for taking the time to mention Joey we love him.
Cheers,
Megan Conner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2013

My family and I have been staying at this hotel twice to three times per year since 2008, and this hotel definitely feels like our home away from home. Our most recent trip was from 12/29/12 through 01/01/13. As usual, the room was clean and the staff was friendly. Since our last trip in July, I could definitely see an improvement in the front desk staff and their knowledge of events occurring. Additionally, I did see improvements in the restaurant with the service and the efficiency of the staff. We attended the Family Friendly New Year's Eve Party, and this will be a new family tradition for us moving forward. Having stayed at a number of hotels for business, as well as pleasure and understanding that no hotel is perfect, what always impresses me the most about this hotel and the reason that my family and I continue to visit is how impressed I am with the fact that management actually takes the reviews written seriously and takes action to continuously improve. This is what will continue to set this hotel apart from all the others in the surrounding area. I can't think of staying anywhere else when visiting Sea World and Legoland. Great job Sheraton and thank you for another enjoyable trip!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 16, 2013
Thank you for taking the time to share your more recent stay and recognizing the improvements in service. We continue to strive to be the best and take care of our guest as family. We look forward to your return. Something new to look forward to, TWENTY/20 and the Veranda is finished, absolutely amazing.

Warm Regards,
Megan Conner
Hotel Manager
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Tahiti, French Polynesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 3, 2013 via mobile

What a deception. After a long flight and 1,5 hour driving we checked in at 22 h in a room with rust in the baht tub. I called the reception because i didnt want my 2 and 6 years to take a bath there and i was told there were no more available room clean tonight. I went to the front desk to show the picture of rust and was told again no room available. 15 mn later the office manager called me and actually at 22h30 we moved into another room.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, February 16, 2013
Thank you for taking the time to share your feedback with the hotel. There is never an excuse when we fail to provide the basic needs for our guest. This has been addressed with our Leadership and Housekeeping teams. It is through our guest feedback that we are able to improve our hotel. We hope that you enjoyed the rest of your stay and that we have an opportunity to take care of you and your family.
Sincerely,
Megan Conner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We just got back a family of 4 staying two nights end of December for Legoland and a family friendly place for the New Year. Pluses: location and special entrance to Legoland, family friendly and nice staff in a great chain hotel. Food yummy and other dining choices nearby. Watching fireworks at 6pm Kid standard time was great. Minuses: Balcony very tiny with chairs and a table that even the kids had trouble navigating, electric golf cart is Legoland shuttle if you do not want to walk making anyone with a stroller make a long walk to the special gate through the parking lot..room service kids meal very over priced. Six dollars for one slice of french toast cut in half, another 6 for strawberries add oj and breakfast for one child 20! We have stayed at lots of places and bring a lot of food but room service can be a treat...not for those dollars ! Resort fee and pay to self park. We would stay again but plan even more and be prepared for a few inconveniences.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#15 Romantic Hotel in Carlsbad
#18 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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