After our long flight and drive up from San diego our first impression was great. At checkin, Moe was very cordial and explained everything in detail. Guided us to our room and let us know that he would help with anything during our stay.
We had a suite on the second floor with two small balconies. The suite was spacious and had two large LCD tv's. The bathroom was large but nothing special. The pool area is very nice. A large pool and tons of chairs and umbrellas. The view of the rolling hills and the well manicured area makes for a nice day at the pool.
During our stay the power was out in socal, we were off the premises and we needed a ride back to the hotel, placed a call and within 5 min the van was there to pick us up. That evening probably one of a few places open for dinner was the 20 grille at the Sheraton. They had limited power but fired up the outdoor grill and provided great dinner for everyone. We were seated outside and you would never know that they had no electricity. The food was great and Moe from the front desk offered to pick up our tab because the club lounge was closed. He didnt need to give us a complimentary dinner, so I declined. But the offer was greatly appreciated.
The next day the lounge continued to be closed although power was restored that morning. They offered us complimentary breakfast at the restaurant and we accepted. It was a great breakfast before our day at legoland.
On our last night, Moe saw me getting ready to purchase a bottle of wine at the pantry area, he acknowledged that since the lounge was still closed he would take care of the wine. Once again, Moe was right there.
Moe said at checkin he would help with anything, he was always there with a great smile, and the Sheraton Carlsbad is fortunate to have him represent the resort. Great stay.
- Official Description (provided by the hotel):
- Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more less
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- Also Known As:
- Sheraton Carlsbad Hotel Carlsbad
- Carlsbad Sheraton