We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great resort and Moe!!!” 5 of 5 stars
Review of Sheraton Carlsbad Resort and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Carlsbad Resort and Spa to your Saves list
Sheraton Carlsbad Resort and Spa
4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
3rd Night Free/Breakfast
Ranked #17 of 37 Hotels in Carlsbad
Bentonville, AR
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great resort and Moe!!!”
5 of 5 stars Reviewed October 12, 2011

After our long flight and drive up from San diego our first impression was great. At checkin, Moe was very cordial and explained everything in detail. Guided us to our room and let us know that he would help with anything during our stay.

We had a suite on the second floor with two small balconies. The suite was spacious and had two large LCD tv's. The bathroom was large but nothing special. The pool area is very nice. A large pool and tons of chairs and umbrellas. The view of the rolling hills and the well manicured area makes for a nice day at the pool.

During our stay the power was out in socal, we were off the premises and we needed a ride back to the hotel, placed a call and within 5 min the van was there to pick us up. That evening probably one of a few places open for dinner was the 20 grille at the Sheraton. They had limited power but fired up the outdoor grill and provided great dinner for everyone. We were seated outside and you would never know that they had no electricity. The food was great and Moe from the front desk offered to pick up our tab because the club lounge was closed. He didnt need to give us a complimentary dinner, so I declined. But the offer was greatly appreciated.

The next day the lounge continued to be closed although power was restored that morning. They offered us complimentary breakfast at the restaurant and we accepted. It was a great breakfast before our day at legoland.

On our last night, Moe saw me getting ready to purchase a bottle of wine at the pantry area, he acknowledged that since the lounge was still closed he would take care of the wine. Once again, Moe was right there.

Moe said at checkin he would help with anything, he was always there with a great smile, and the Sheraton Carlsbad is fortunate to have him represent the resort. Great stay.

Room Tip: Ask for room close to the pool, it can be a long walk
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

959 reviews from our community

Traveler rating
    480
    285
    102
    54
    38
See reviews for
542
141
24
135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
2 reviews
3 of 5 stars Reviewed October 9, 2011

Great hotel for families with kids. If you don't have kids I wouldn't reccommend staying her you will be hard pressed to find a quiet kid free corner at this hotel. and forget relaxing in the hot-tub. As mentioned in another reviewers post the pool is a little on the cool side so kids prefer the warmth of the hot tub. The 'exclusive' Legoland entrance was a hike with small children, and poorly marked, however the hotel did offer a free shuttle both ways and was easy to organise. Value for money with parking and should be improved. A short drive away, meals could be picked up for a fraction of the cost of dining in at the hotel itself. And a few hidden extra costs were indicated on the final invoice that I was not made aware of upon booking online. We did however enjoy the 4th of July celebrations and kids activities over the weekend. We had a brilliant fireworks display right outside our balcony! Staff are super helpful, friendly and fantastic. Accommodated us splendidly with our small children.

Room Tip: Pick the upper floor. I noticed lots of stomping little feet above whilst walking the lower ground h...
See more room tips
  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 7, 2011

I'm Starwood Preferred and I usually steer towards Westins as Sheratons can be hit or miss. This one hits. Very nice resort, beautiful grounds, decent pool, great breakfast. Rooms are up to date and nice. Large flat screen with HD and very comfy firm beds. Staff was also great. Premium outlet mall nearby a plus.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Encinitas, California
1 review
5 of 5 stars Reviewed October 2, 2011

We recently booked two rooms at the Sheraton in Carlsbad, while our house was being repaired/remodeled. Although our kids enjoyed the pool and nightly visits to Legoland (the park does not charge an entrance fee after 7:00 PM at the Sheraton's private entrance) and we all enjoyed the concierge lounge, both at breakfast and at dinner.
Being from the area, we rarely visit the local hotels and know little about them. But having to stay at a hotel for two weeks tells you quite a bit about it. For example, the pool is great if you have kids ages 4 to 10 (or you’re hard of hearing). However, hands down, it is the staff of the Sheraton that makes this hotel what it is, a luxury family hotel geared toward families. One of Sheraton Carlsbad staff in particular, a gentleman named Moe Usenbor, made our stay all the better.
Mr. Usenbor, or Mo after a few days, works at the front desk and occasionally in the concierge lounge. Mo always went out of his way to accommodate us and help us feel at home. He was kind and friendly, though not intrusive. After a day at work, he knew we needed some time to unwind. After our contractor informed us that our house wouldn’t be ready as scheduled, Mo worked extended our stay another few days, despite the fact the hotel was sold out! If you go the Sheraton in Carlsbad, I strongly recommend you seek Mo out. He can help make your stay great, find you that dinner reservation, suggest outings, and even listen to you complain about irritating contractors.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, October 8, 2011
I am glad that we could be your home away from home for two weeks. I know how hard it can be to have to be away that long. Mo what I can I say… He is an asset to our team and we are grateful that he is a part of our Sheraton family. We hope that you will return and visit us for a staycation or dinner in Twenty/20.
All the Best ,
Megan Conner
Assistant General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2011

Family vacation with our two year old daughter. The room was spacious and nicely decorated. The front desk was pleasant. The grounds were nicely kept. The pool was a bit cold, but our daughter still enjoyed it. They had a free movie night for the kids on the weekends, but we did not get a chance to participate.

A bit pricey, but enjoyable.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, October 8, 2011
Thank you for taking the time to post about your recent stay with us. I will pass along your comments about to our wonderful Front Desk team. We hope you can come back next summer and enjoy our Dive-In movies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 23, 2011

Our family's first trip to Legoland led us to overnight at the Sheraton Carlsbad with a promise of an 'Exclusive Entrance' to the park and wonderful photos highlighting the hotel's finer points.

The reality was that this is a somewhat spruced-up 3 star hotel attempting to masquerade as a 4-star establishment: The front desk staff was curt and less than helpful; the parking situation unclear and confusing; the room walls too thin; the poolside food sub-par; and the back entrance to Legoland somewhat removed from the main building of the hotel itself.

My general feeling was that the hotel is merely doing the bare minimum to cater to its guests because of its unique proximity to Legoland and that guest should be happy to stay here rather than the hotel being happy to have them.

If you are in a pinch and can get a discounted rate here, then perhaps it's worth a one night trial. But for those on a modest budget looking to splurge for a night or two, I would suggest looking elsewhere. The extra $11 you'll spend parking at Legoland will surely offset your disappointment at having overpaid to stay here.

  • Stayed October 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Thank you for taking the time to express your concerns the hotel. It is always our goal to provide out guest with exceptional experiences. My sincere apologies, that we fell short in providing the family with the fun filled weekend you were looking for. I have addressed your concerns with our team and we will continue to strive to better ourselves. It is through our guest feedback that we can learn and improve the hotel. I hope that we have the opportunity to prove to you what Sheraton Carlsbad is truly about.
Sincerely,
Megan Conner
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 22, 2011

My kids have severe food allergies. Traveling anywhere is always a challenge. I've never taken the time to rate a hotel, but felt compelled to do so after spending several days at the Sheraton Carlsbad Resort and Spa. The hotel was great, but the Twenty/20 Grill and Wine Bar is what deserves the rave review. Chris McNally, the Food & Beverage Mgr., and his staff (especially, Morgan, Server Extraordinaire) are the reason my family will return to the hotel. Chris and Morgan took our concerns to heart and were extra careful with our kids' meals. They understood the severity of the situation and made it a priority to help make our time at the restaurant enjoyable and safe. Also, the food is delicious! If you have any special dietary needs, then do yourself a favor and ask for Chris when you arrive. Better yet, contact him prior to your visit to discuss what your needs are so he can inform his staff before you arrive. If you're lucky enough to get Morgan as your server, then you're in for a treat. She always had a smile on her face and gave delicious recommendations off the menu. We'll miss Chris and Morgan, but will see them again soon.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Thank you for taking the time to post your wonderful comments. I cannot express how much of a joy it was to have your family here and Morgan has not stopped raving about the family. It is always our goal to make ensure that allergies are treated with the utmost caution. We appreciated the call prior to your arrival so that we can take the necessary steps in having product ready on property. Thank you for sharing your vacation with us, we look forward to many more family vacations.
All the Best,
Megan Conner
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Sheraton Carlsbad Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#16 Romantic Hotel in Carlsbad
#18 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Starwood, Hotels.com, TripOnline SA, Odigeo, Priceline and Agoda so you can book your Sheraton Carlsbad Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Carlsbad Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.