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“A Great Place for Kids (and Parents)” 5 of 5 stars
Review of Sheraton Carlsbad Resort and Spa

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Sheraton Carlsbad Resort and Spa
4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008   |  
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Ranked #16 of 35 Hotels in Carlsbad
Encinitas, California
1 review
“A Great Place for Kids (and Parents)”
5 of 5 stars Reviewed October 2, 2011

We recently booked two rooms at the Sheraton in Carlsbad, while our house was being repaired/remodeled. Although our kids enjoyed the pool and nightly visits to Legoland (the park does not charge an entrance fee after 7:00 PM at the Sheraton's private entrance) and we all enjoyed the concierge lounge, both at breakfast and at dinner.
Being from the area, we rarely visit the local hotels and know little about them. But having to stay at a hotel for two weeks tells you quite a bit about it. For example, the pool is great if you have kids ages 4 to 10 (or you’re hard of hearing). However, hands down, it is the staff of the Sheraton that makes this hotel what it is, a luxury family hotel geared toward families. One of Sheraton Carlsbad staff in particular, a gentleman named Moe Usenbor, made our stay all the better.
Mr. Usenbor, or Mo after a few days, works at the front desk and occasionally in the concierge lounge. Mo always went out of his way to accommodate us and help us feel at home. He was kind and friendly, though not intrusive. After a day at work, he knew we needed some time to unwind. After our contractor informed us that our house wouldn’t be ready as scheduled, Mo worked extended our stay another few days, despite the fact the hotel was sold out! If you go the Sheraton in Carlsbad, I strongly recommend you seek Mo out. He can help make your stay great, find you that dinner reservation, suggest outings, and even listen to you complain about irritating contractors.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, October 8, 2011
I am glad that we could be your home away from home for two weeks. I know how hard it can be to have to be away that long. Mo what I can I say… He is an asset to our team and we are grateful that he is a part of our Sheraton family. We hope that you will return and visit us for a staycation or dinner in Twenty/20.
All the Best ,
Megan Conner
Assistant General Manger
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860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
San Mateo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2011

Family vacation with our two year old daughter. The room was spacious and nicely decorated. The front desk was pleasant. The grounds were nicely kept. The pool was a bit cold, but our daughter still enjoyed it. They had a free movie night for the kids on the weekends, but we did not get a chance to participate.

A bit pricey, but enjoyable.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, October 8, 2011
Thank you for taking the time to post about your recent stay with us. I will pass along your comments about to our wonderful Front Desk team. We hope you can come back next summer and enjoy our Dive-In movies.
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Los Angeles, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 23, 2011 via mobile

Our family's first trip to Legoland led us to overnight at the Sheraton Carlsbad with a promise of an 'Exclusive Entrance' to the park and wonderful photos highlighting the hotel's finer points.

The reality was that this is a somewhat spruced-up 3 star hotel attempting to masquerade as a 4-star establishment: The front desk staff was curt and less than helpful; the parking situation unclear and confusing; the room walls too thin; the poolside food sub-par; and the back entrance to Legoland somewhat removed from the main building of the hotel itself.

My general feeling was that the hotel is merely doing the bare minimum to cater to its guests because of its unique proximity to Legoland and that guest should be happy to stay here rather than the hotel being happy to have them.

If you are in a pinch and can get a discounted rate here, then perhaps it's worth a one night trial. But for those on a modest budget looking to splurge for a night or two, I would suggest looking elsewhere. The extra $11 you'll spend parking at Legoland will surely offset your disappointment at having overpaid to stay here.

  • Stayed October 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Thank you for taking the time to express your concerns the hotel. It is always our goal to provide out guest with exceptional experiences. My sincere apologies, that we fell short in providing the family with the fun filled weekend you were looking for. I have addressed your concerns with our team and we will continue to strive to better ourselves. It is through our guest feedback that we can learn and improve the hotel. I hope that we have the opportunity to prove to you what Sheraton Carlsbad is truly about.
Sincerely,
Megan Conner
Assistant General Manager
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Chandler, Arizona
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2011

My kids have severe food allergies. Traveling anywhere is always a challenge. I've never taken the time to rate a hotel, but felt compelled to do so after spending several days at the Sheraton Carlsbad Resort and Spa. The hotel was great, but the Twenty/20 Grill and Wine Bar is what deserves the rave review. Chris McNally, the Food & Beverage Mgr., and his staff (especially, Morgan, Server Extraordinaire) are the reason my family will return to the hotel. Chris and Morgan took our concerns to heart and were extra careful with our kids' meals. They understood the severity of the situation and made it a priority to help make our time at the restaurant enjoyable and safe. Also, the food is delicious! If you have any special dietary needs, then do yourself a favor and ask for Chris when you arrive. Better yet, contact him prior to your visit to discuss what your needs are so he can inform his staff before you arrive. If you're lucky enough to get Morgan as your server, then you're in for a treat. She always had a smile on her face and gave delicious recommendations off the menu. We'll miss Chris and Morgan, but will see them again soon.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Thank you for taking the time to post your wonderful comments. I cannot express how much of a joy it was to have your family here and Morgan has not stopped raving about the family. It is always our goal to make ensure that allergies are treated with the utmost caution. We appreciated the call prior to your arrival so that we can take the necessary steps in having product ready on property. Thank you for sharing your vacation with us, we look forward to many more family vacations.
All the Best,
Megan Conner
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2011

Our family really liked this resort. We ended up staying here by accident (a nearby hotel lost our reservation) and were happy it worked out that way. Nice new rooms, good pool and hot tub area. Twenty/20 restaurant is great for dinner and I would highly recommend it.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Thank you for sharing your comments with our viewers. San Diego Blackout 2011, wow what an experience! It was truly an honor to work with our team through the blackout. We have such a wonderful team, everyone put their teamwork hats on and made it a great night. Come back and see us when the light are on!
Cheers,
Megan Conner
Assistant general Manager
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 13, 2011 via mobile

Don't believe the negative reviews come see this remarkable resort for yourself. During my stay, we had biggest San Diego blackout ever, but you wouldn't have know it by the way every staff person went out of their way to take care of guests. Thanks Steve @ Twenty/20 cafe, Tiffany & Kym @ Front desk. The staff is awesome, amenities are great!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
I am please to hear that you had a wonderful experience at the Sheraton Carlsbad. I will pass along your comments to our front desk team. Hope to see you and the family back soon.
Warm Regards,
Megan Conner
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Las Vegas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 13, 2011 via mobile

The young man that checked us in was very nice and friendly. He was thorough and informative. Very accomodating and welcoming. Can't honestl say that about every front desk person I have encountered at a Sheraton that's for sure! Didn't catch his name but I'm sure you can look it up. He deserves recognition. Holly Bell, Las Vegas

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review, September 24, 2011
Pros: We love to hear that our families had a great time on vacation. Thanks for sharing!
Cheers,
Megan Conner
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carlsbad
#4 Business Hotel in Carlsbad
#18 Romantic Hotel in Carlsbad
#19 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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