My family and another family stayed at La Costa Resort this past weekend for the first time. When we went to our room we discovered it was dirty. The carpet was wet and the bathroom was dirty and there was still trash in the trash cans and wet towels on the floor. Someone from housekeeping informed us the room was not available because of its current state and they informed the front desk not to make the room available. We called the front desk and informed them of the situation and they moved us to another room while waiting for the other room to be available. While waiting for the other room for almost two hours later, we saw housekeeping and they informed me the other room was already available and she spoke to the manager about it. The other family stayed at the room and my family and I moved to the new room which housekeeping allowed us in. Then the manager called me and told me the room was assigned to someone else and we cannot be in the room. Then the manager called back 10 minutes later and informed me the other people checked out already and we can stay in the room. Very confusing!
- Official Description (provided by the hotel):
- Omni La Costa Resort & Spa is an iconic San Diego area resort destination, set in the coastal foothills of Carlsbad Calfornia. Our picturesque 400-acre garden retreat is California's Original Destination for Mind, Body + Sport. Here, you'll find fresh and inspired cuisine, world-class San Diego area golf and spa, stunning pools and exhilarating waterslides. You'll enjoy an innovative activities program that offers more than 168 things to do each week. And throughout your stay, you'll feel energized and refreshed.After a recent $50 million resort-wide renovation, Omni La Costa is better than ever, with renovated guestrooms and suites and a fresh, contemporary style. Current accolades include the Conde Nast Traveler Reader's Choice Award, the #1 Wellness Spa in the Nation from Spa Magazine, and GOLF Magazine's Gold Medal Resort ranking. ... more less
- Reservation Options:
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- Also Known As:
- La Costa Resort And Spa
- La Costa Hotel Carlsbad
- La Costa Carlsbad