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“Customer service needs improvement” 4 of 5 stars
Review of Omni La Costa Resort and Spa

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Omni La Costa Resort and Spa
4.5 of 5 Hotel   |   2100 Costa Del Mar Road, Carlsbad, CA 92009   |  
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Ranked #19 of 34 hotels in Carlsbad
Chula Vista, California
1 review
2 helpful votes 2 helpful votes
“Customer service needs improvement”
4 of 5 stars Reviewed 4 days ago NEW

My family and another family stayed at La Costa Resort this past weekend for the first time. When we went to our room we discovered it was dirty. The carpet was wet and the bathroom was dirty and there was still trash in the trash cans and wet towels on the floor. Someone from housekeeping informed us the room was not available because of its current state and they informed the front desk not to make the room available. We called the front desk and informed them of the situation and they moved us to another room while waiting for the other room to be available. While waiting for the other room for almost two hours later, we saw housekeeping and they informed me the other room was already available and she spoke to the manager about it. The other family stayed at the room and my family and I moved to the new room which housekeeping allowed us in. Then the manager called me and told me the room was assigned to someone else and we cannot be in the room. Then the manager called back 10 minutes later and informed me the other people checked out already and we can stay in the room. Very confusing!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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914 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Mission Viejo, California
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had 12 family members ranging in age from 6 to 75 yrs. staying at the resort to celebrate a couple of milestone birthdays. We all stayed in the Plaza Suites, which were comfortable, spacious and very conveniently located. The kids were happy with the kids club, pools and game room. The adults were happy with the spa, pool, golf and shops. My mother even got to bring her beloved little dog! The resort was beautiful, the service was great, the food was tasty and everyone really enjoyed themselves. Checkout was another matter. The bill was wrong by hundreds of dollars on 3 out of 4 rooms. After physically going down to the front desk and fixing the bill on those 3 rooms, I still got another bill (that was wrong!) after I got home. Sheesh.

Room Tip: The Plaza Suites are super close to everything.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Gorgeous views, excellent service that felt so effortless. Romantic and family friendly, don't know how they do it but they do! Relaxing, top notch amenities, clean (!!!) and attentive to all of our needs and responsive to our requests. The 45 min scheduled pool breaks were a bit annoying, but overall, Excellent and I recommend this resort and would return again and again. The Chopra Center was a welcome surprise and I learned a lot.

Room Tip: All of the rooms were great!
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent quality environment. Very kid-centric. A ton for kids to do of all ages. Amazing spa and golf. Best overall facility, particularly for the price. No one will be disappointed. Food on site could use some improvement. Facilities are fantastic.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrance, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I just finished the online survey for Omni, explaining in full detail of how my children and I received horrible service (actually no service) at the Blue Fire Grill (only 1 of 2 truly sit-down restaurants at the resort) so I will not go into full details. For future guests, the hotel is nice and the employees of the hotel are nice. Just leave the facilities when you need to eat. There are many nearby restaurants in Carlsbad which will provide you better service. Those of you who are spending hard earned money will appreciate my advice. I will not stay here again.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

La Costa is a great place for families. There are a lot of activities for the kids, most are free. The pool area and watersides are fun, with live music, wait staff around the pool. The breakfast restaurant Bistro 65 is good, great granola. The resort is a good place to relax with your kids.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tustin, California, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a very large resort. We stayed here to go to Legoland and we are very glad we made the choice. They have two main family pools with water slides. Big slides you need to be 48" tall, FYI. They also have a 21 and over pool for ones who want to be kid free. Food is great. Rooms are nice and beds are comfortable. The grounds are great. My only downfall is they sell a s'more kit and they need a better fire pit and area if you are going to advertise it on the website.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni La Costa Resort and Spa

Address: 2100 Costa Del Mar Road, Carlsbad, CA 92009
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Carlsbad
#8 Business Hotel in Carlsbad
#14 Romantic Hotel in Carlsbad
#23 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni La Costa Resort and Spa 4.5*
Official Description (provided by the hotel):
Omni La Costa Resort & Spa is an iconic San Diego area resort destination, set in the coastal foothills of Carlsbad Calfornia. Our picturesque 400-acre garden retreat is California's Original Destination for Mind, Body + Sport. Here, you'll find fresh and inspired cuisine, world-class San Diego area golf and spa, stunning pools and exhilarating waterslides. You'll enjoy an innovative activities program that offers more than 168 things to do each week. And throughout your stay, you'll feel energized and refreshed.After a recent $50 million resort-wide renovation, Omni La Costa is better than ever, with renovated guestrooms and suites and a fresh, contemporary style. Current accolades include the Conde Nast Traveler Reader's Choice Award, the #1 Wellness Spa in the Nation from Spa Magazine, and GOLF Magazine's Gold Medal Resort ranking. ... more   less 
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Also Known As:
La Costa Resort And Spa
La Costa Hotel Carlsbad
La Costa Carlsbad

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